Experience

The Nutrition Society

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Nutrition Society Training Officer

  • Jan 2021 - Present

• International Support Officer

  • Nov 2019 - Jul 2021



Dorsett Hospitality International

• Hong Kong
• Hospitality
• 100 - 200 Employee

• Cluster Groups & Events Coordinator

  • Sep 2018 - Sep 2019

  • Creating and sending out contracts according to the quotes and requirements agreed with clients • Chasing up signed contracts and payments within a set timeline • Creating rapport with clients to actively drive sales to ensure maximum revenue conversion • Respond to meeting and events phone & email enquiries for the company's two hotels • Maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily • Preparing BEOs and Group cover sheets for Operations Meetings. Chairing said meetings and ensuring all events/groups are planned in a timely manner and key updates/changes/handover is effectively communicated to the hotel team • Engaging in team/department conversion days working towards sales/revenue conversion targets • Ensure all rooming lists are entered in a timely manner, room types & inventory closely managed • Determining quotes using the company standard pricing matrix, taking into account revenue strategies, competition, and occurring events throughout the year



Childrens Rights Service

• Wood Lane

• Children's Right's Administrator

  • Aug 2016 - Mar 2018

  • Balancing the daily running of the office • Act as first point of contact between CRS and children using the service. Ensuring visitors and callers are promptly and courteously dealt with, taking messages for team members where appropriate. • Regularly promote the service by designing and distributing promotion material • Assessing service user needs and recommending/transferring query to the correct department • Using the in-house system to research and compile useful rights based information for referrals on a case by case basis • Assisting in the maintenance of petty cash float as well as ensuring that all payments and invoices are properly authorised and processed for payment • Receive, date, sort and distribute internal and external documentation for the office as required. In team members’ absence, ensuring post is brought to the attention of the appropriate manager. • Maintaining supplies and purchasing stationary, equipment and relevant departmental forms for the Office site. • Advise staff on correct administrative procedures that apply within the department • Provide training and induction to new and existing staff members as and when needed • Organise and contribute in regular team/planning meetings, business planning, formal supervision and training courses agreed by the manager. • Positively working with the service within the framework of acknowledging the cultural diversity of staff and users alike. • In conjunction with the manager, ensuring Health and Safety policy and practice is adhered to.



Maisanda & Co. Chartered Management Accountants

• London, United Kingdom

• Business Manager

  • Mar 2013 - Jun 2016

  • Balancing the daily running of the practice • Engaging new clients and forming new companies • Handling queries first hand with HMRC & Companies House. • Using QuickBooks to prepare and submit invoices for clients on a monthly basis • Ensure that a company is on track to meet its financial goals by undertaking weekly credit control • Ensure the accountants have the resources to complete their work, managing workload allocation • Provide training to new and existing staff members as and when needed • Manage the day to day use of information technology and updating software licences • Overseeing the implementation of new procedures to enhance the workflow of the department. • Being in charge of admin, filing and record keeping • Preparing the monthly company newsletter and sending it to our list of clients • Perform human resource activities such as performance evaluations, hiring, settling staff conflicts, absenteeism, performance issues etc.



Jurys Inn Hotel Group

• London, United Kingdom

• Guest Service Staff

  • Feb 2010 - Jun 2012

  • Using ‘Opera’ for handling reservations, checking guests in and out, assigning rooms & managing room inventory. Accommodating the needs of in-house guests, handling accounting & billing • Maintain the reception, food and beverage outlets, public and staff areas • Dealing with guest queries/complaints,and ensuring it is recorded in the daily handover log • Ensure that all guests’ lost properties are correctly reported/ logged. • Adopting the hotels cash handling procedures to ensure that all monies are kept in a secure area • Ensuring the till is balanced at the end of each shift • Regularly using up selling techniques to generate sales and referring sales leads



Delaware North Company Arsenal & Wembley Stadium London

• London, United Kingdom

• Hospitality and retail staff

  • Mar 2009 - Jan 2010

  • Welcoming visitors to the site, processing sales, answering queries & providing information • Assisting in the preparation of food & drink and ensuring all products are attractively displayed • Conducting regular stock takes and replenishing any products that needs to be reordered • Handling the till for cash & credit/debit cards as well as balancing the till at the end of each shift • Dealing with guest queries/complaints in a polite and friendly manner • Ensuring the counters and all equipment used are cleaned regularly and in accordance to the company's food safety regulation