Experience

Lotus Food Services

• Indonesia
• Food and Beverage Services
• 1 - 100 Employee

• IT Support Analyst

  • Oct 2016 - Present

  Bali, Indonesia - Create an ad-hoc data required by C-level and present the data needed using charts and graphs. The ad-hoc includes creating monthly or yearly reports such as Sales of 6 Months, Sales Comparison Year Over Year, New Product Development, and Sales Forecasting. Optimize sales based on product category breakdown to increase to 8-10% from the previous month. - Supervising administration, especially in the context of imported goods and purchase order calculation, plays a crucial role in enhancing… Show more - Create an ad-hoc data required by C-level and present the data needed using charts and graphs. The ad-hoc includes creating monthly or yearly reports such as Sales of 6 Months, Sales Comparison Year Over Year, New Product Development, and Sales Forecasting. Optimize sales based on product category breakdown to increase to 8-10% from the previous month. - Supervising administration, especially in the context of imported goods and purchase order calculation, plays a crucial role in enhancing the company's efficiency. Focusing on integrating purchase order calculations with sales reports to achieve significant outcomes. Reduce overstock by 30-50% with the assistance of a six-month timeframe customer purchasing trends. - Diagnosed and resolved an average of IT problems including (hardware, software, systems, networks) per week in head office (Bali) and branches (Jakarta, Surabaya, and NTB), with a 95% success rate, using a combination of technical expertise. Show less



RevoU

• Indonesia
• Higher Education
• 700 & Above Employee

• Team Lead - Full Stack Trial Data Analytics

  • Nov 2023 - Nov 2023

  Jakarta, Indonesia - Responsible for enriching 50 - 100 students' learning journey in Full-Stack Trial Data Analytics, doing in-class simulations to maximize comprehension. - Responsible to answering students inquiries on Discord. - Screening students assignment.



RevoU x Telkom Indonesia

• Technology, Information and Internet
• 1 - 100 Employee

• Data Analyst Associate

  • Jun 2023 - Sep 2023

  Jakarta, Indonesia - Execute hands-on stealth tech startup project as part of Revou Data Analytics. - Managed 4 Different Analyses in 2 Months and had satisfactory results from the Expert under Program Data Analytics NEXT Virtual Internship RevoU x Telkom. - Responsible for executing analysis such as prioritization analysis, customer segmentation and churn analysis, and KPI dashboard monitoring.



Jenggala Keramik Bali

• Indonesia
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• Customer Service Officer

  • May 2016 - Oct 2016

  Bali, Indonesia - Answering questions about a company's products or services ( Telephone and Email ) - Demonstrated expertise in organizing complaints and effectively presenting the resolution status using visually appealing graphs and charts. - Clearly communicated the status of handling customer complaint, indicating whether it was solved or unsolved, providing transparency to supervisor.



Karma Group Global

• Indonesia
• Hospitality
• 400 - 500 Employee

• Marketing Staff

  • Nov 2014 - Mar 2016

  Bali, Indonesia - Invite customer to visit the Hotel and scheduling of transportation services for guests and members. - Make list of potential clients and conduct surveys to identify customer actively seeking a hotel.



Institut Bisnis dan Teknologi Indonesia (INSTIKI)

• Indonesia
• Higher Education
• 1 - 100 Employee

• Computer Lab Assistant

  • Jun 2013 - Jan 2016

  Denpasar, Bali, Indonesia - Share university or college lecturers' academic workload, specifically the provision of lectures to student - Identified, analyzed and resolved technical problems by providing guidance to students on various software, tools and application - Coordinates scheduling of students and lecturer for the purpose of maintaining computer lab operations and activities. - Monitors student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to… Show more - Share university or college lecturers' academic workload, specifically the provision of lectures to student - Identified, analyzed and resolved technical problems by providing guidance to students on various software, tools and application - Coordinates scheduling of students and lecturer for the purpose of maintaining computer lab operations and activities. - Monitors student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning. Show less