Lura Jepson
Learner's Account Specialist at California Southern University- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Basic Math Professional
Star 6 Sigma Global AcademyJan, 2023- Sep, 2024 -
Agile Scrum Master
Star 6 Sigma Global AcademyNov, 2022- Sep, 2024 -
Agile Scrum Professional
Star 6 Sigma Global AcademyNov, 2022- Sep, 2024 -
Scrum Master Certification
CourseraOct, 2022- Sep, 2024 -
CPR/AED
American Red CrossSep, 2022- Sep, 2024 -
Certified Nursing Aide
Voyager Nurse Aide ProgramJul, 2020- Sep, 2024 -
CompTIA Project+
CompTIAOct, 2015- Sep, 2024
Experience
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California Southern University
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United States
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Higher Education
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1 - 100 Employee
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Learner's Account Specialist
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Dec 2022 - Present
Serves as a customer service liaison between learners and the University. Responsible for day-to-day activities related to being responsive to learner inquiries through email, phone, and mail, etc. Oversees the accounts receivable process by following established procedures for processing learner course billings, suspensions, withdrawals, dismissals, reinstatements, collections, and final audit calculations. Develops recommendations for a negotiated settlement of receivable accounts. Receives and processes revenue which includes overseeing the posting to learner accounts. Manages new payment plans in the TouchNet system and makes sure plans are available for learners to select for the next available term; Ensures timely management of every process to avoid delays and learner issues. Monitors payment status and provides information to learners, faculty, and appropriate University staff. Identifies delinquent accounts monthly and works with the learner to make payments based on their payment plan. Deposits and posts check and electronic payments to the learner accounts. Audits the learner’s account and updates the accounting status, and notifying the learner as necessary. Runs and oversees the courses and fees billing process and ensures the accuracy of the posted charges. Monitors learner’s accounts and their adherence to the agreed payment plans. Develops SOPs and desk manuals for specific processes and makes revisions as deemed necessary with the approval from the Director, Learner Accounts, and Sr. Manager, FP&A Recommends new accounting policies and revisions to existing policies for approval from the Director, Learner Accounts, and Sr. Manager, FP&A. Compiles composite reports of accounts receivable data as required by management or external agencies. Works with the reporting team to create, generate and record all reports related to learner accounts. Studies and standardizes procedures to improve the efficiency of accounts receivable operations.
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Certified Nursing Assistant
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Jul 2020 - Present
• I am an in-home caregiver for a family member working under a Medicaid funded contract for in-home health services. • Responsible for following deadlines to apply/reapply for programs, submit funding documentation for Medicaid, Medicare, and Social Security, handling all correspondence for medical, financial and waiver programs, while advocating for my client. • I am responsible for training new employees on Kantime and the cumbersome antiquated documentation requirements to follow Medicaid communications protocol. • Order monthly supplies for clients off a yearly contract ensuring to stay within approved/allotted amounts and petition for exceptions when the need arises. • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information. • Gathered information from nurses and physicians about patient condition and treatment plans.
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Colorado Family Caregivers
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Certified Nursing Assistant
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Jan 2022 - Present
• I am an in-home caregiver for a family member working under a Medicaid funded contract for in-home health services. • I am responsible for creating and maintaining a schedule, documenting hours/shifts, assisting with activities of daily living, documenting incidents, ensuring the health and safety of my client, staying current on monthly/yearly training, documenting/dispensing medication, arranging appointments, financial management, and maintaining a safe environment. • Weekly verification of hours used versus hours approved on an annual contract with Medicaid, coordinating care outside of the home, and ensuring all care remains in compliance. • Completed daily documentation and charts regarding patient care and input reports into practice databases. • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
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Business Owner
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Aug 2015 - Sep 2019
• Responsible for the entire operation of the business, to include three employees, tracking income/expenditures, maintaining the master schedule, advertising, and client communication. • Responsible for the entire operation of the business, to include three employees, tracking income/expenditures, maintaining the master schedule, advertising, and client communication.
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Embry-Riddle Aeronautical University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director of Academic Support
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Jan 2011 - Jun 2013
• Was recognized at the University level for my assistance in recertifying the Tri-Services Contract, securing Embry-Riddle Aeronautical University a ten-year service contract for the European Region. • Led the European Region with passing the Southern Association of Colleges and Schools Commission on Colleges Accreditation, led the site visit for our region. • Responsible for procuring supplies and services related to day-to-day operations following University guidelines. • In charge of submitting multiple quotes for supplies and services as well as providing justification for sole source requirements. • Increased student online enrollments and in-person class enrollments, while doubling the graduation rates year over year, either in person, via email, telephone, or chat to help each student reach their educational goals, exceeding enrollment projections by 18%. • Assisted in application, acceptance, and financial aid process for students. • Created a new system to analyze and document academic advising reports, that was enacted throughout the European Region • Led the team in creating a multiyear multi-campus schedule for in-person classes. • Created and implemented territory specific recruitment plans to reach targeted enrollment goals. • Remained current on degree programs, national admissions standards and polices, financial aides, and status of campus and facilities.
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Service Credit Union
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United States
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Banking
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300 - 400 Employee
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Loan Officer
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Feb 2010 - Jan 2011
• Received loan applications via telephone email or fax, input and came to a decision on the credit worthiness of our members. • Provided account related services in a fast-paced call center environment to members located throughout the world. • Communicated with members via email, phone, fax, and chat to answer their questions, offer them products, and exceed their expectations. • Computed payment schedules. • Approved loans within specified limits and referred loan applications outside those limits to management for approval. • Worked with clients to identify financial goals and to find ways of reaching those goals. • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans. • Updated credit and loan files. • Handled customer complaints and took appropriate action to resolve them.
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Midland Mortgage Corporation
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United States
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Financial Services
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1 - 100 Employee
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Delinquency Associate III
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Mar 2008 - May 2009
• Worked in a call center environment; responsible for deescalating calls regarding delinquent loans and resolving issues to help customers keep their homes. • Assisted customers via email, phone, and fax to solve problems and apply for government programs to protect their home from foreclosure. • Updated new hire training manuals and trained all employees on new protocols and procedures affecting delinquent loans including government programs. • Recorded and scored calls of employees to ensure the highest level of customer service and accurate information was being offered to our customers. • Reported directly to the department head; set appointments, screened calls, edited/spell checked memos, and logged critical information into the system. • Created databases to efficiently track information flowing throughout the department. • Generated data to prepare reports and statistics for management review. • Leveraged variety of computer software to perform daily tasks. • Supported data collection and analysis activities with senior staff. • Organized meetings and disseminated company information to employees.
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Courtyard by Marriott
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United States
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Hospitality
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1 - 100 Employee
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Guest Care Representative
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Feb 2007 - Dec 2008
• Exceeded customer expectations during their stay at our hotel to include offering amenities, directions, room specifications and billing. • Responsible for ordering, inventorying, and stocking Sundries items in the market. • Assisted with scheduling and payroll. • Performed night audit duties to include reconciling account balances, processing payments, and ensuring all financial accountabilities were accurate at close of day. • Exceeded customer expectations during their stay at our hotel to include offering amenities, directions, room specifications and billing. • Responsible for ordering, inventorying, and stocking Sundries items in the market. • Assisted with scheduling and payroll. • Performed night audit duties to include reconciling account balances, processing payments, and ensuring all financial accountabilities were accurate at close of day.
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Pizza Hut
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Accounting
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1 - 100 Employee
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Restaurant General Manager
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Dec 2000 - Sep 2005
• Increased total store sales to over 1 million dollars in sales year over year, making the Fairfield location the #1 store in Central California market in 2001-2005. • Requested by District Manager to take over a second location in Vacaville, California that was slated to close in 90 days. Within 2 months I returned the Vacaville store to profitability. • Identified employee theft, payroll inconsistencies, and improved employee training, making the Vacaville store profitable for the first time in 5 years, which led to a hiring a new store manager and the #2 store in our market in 2004. • Responsible for hiring, scheduling, training, and termination of employment for 65 employees. • Recognized in the Central California market in 2003 for yearly award for Changing the Tide. • Responsible for payroll/time keeping. • Responsible for inventory/ordering. • Recognized by District Manager for superior interpersonal and team building skills. • Ability to manage a diverse group of individuals in a fast-paced environment. • Scheduled staff hours and allocated resources to maximize team member performance. • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards. • Kept accurate records in compliance with sanitation and food service requirements resulting in zero county health department violations. • Responsible for reconciliation of funds and daily bank deposits. • Scheduled and received deliveries and verified goods received for inventory control. • Estimated food and beverage consumption to determine purchasing requirements.
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Education
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Western Governors University
Bachelor of Science, Business Management, Business Administration and Management
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