Functional Consultant

• Jul 2023 - Present

Product Trainer

• Jan 2020 - Jul 2023

• Conducting UAT and creating documentation (SOP) for newly product created before they are made available • Collaborating with other teams and departments to ensure training is aligned with the organization's tech strategy • Continuously offer support and keep track of the performance of current systems and procedures • Collect, analyse and document business requirements for software development projects • Participate in the design, testing, and implementation of new systems or enhancements to existing systems • Liaise with stakeholders to identify and address system issues and process improvement opportunities • Providing training on newly created product as well as various IT topic such as software applications, network administration and hardware systems • Establishing personalised training strategies to address the training demands of organization’s employee while providing continuing support and troubleshooting assistance to individuals or groups throughout training • Assisting in improving user experience by guiding them on system usage, collecting feedback from user and deliver the information to developer team Show less

Information Technology Intern

• Feb 2018 - May 2018

• Overseen the accounts registered under Alibaba for optimizing their visibility through Search Engine Optimization (SEO) to enhance the client's ranking and ensure their products would appear at the top of the list on Alibaba.com • Engaged in communication with clients to gather the necessary documents required to set up their account • Accountable for setting up the client's product information, product details, and company profile to ensure their products are presented in the best possible light • Contributed to the preparation of Alibaba Training Seminar to educate clients on the platform usage Show less