Experience

China Telecom Global

• Hong Kong
• Telecommunications
• 300 - 400 Employee

• IT Solutions Architect

  • Jul 2014 - Present

  Project-based:- Established Dual NOC (Workload shift between HK site and LA site, in order to save workforce cost at night time and to provide better service quality to customers): In charge of the workstation establishment and related training for both sites- Set up Planned Maintenance Team: In charge of the refinement of Planned Maintenance workflow and accordingly set up a team as team leader.- Optimizing Post-Sale Fault Ticket System (Ongoing): In charge of implementation of proposed by NOC network engineers.Additional workload:- Composing Incident Report for customers, necessary communication with customers is needed- Self-developed multiple gadgets based on VBA (Excel & Outlook) to make duty-work smarter and simpler: For example, Multi-file Search Engine, Planned Maintenance Email Auto-generator,Circuit Information Reviewer & etc.

• NOC Duty Engineer, Network Operation and Maintenance Department

  • Mar 2014 - Jun 2014

  - 24/7 Customer Service Monitoring, Help Desk and Support- Trouble shooting (Transmission, IP business case)

• Business Analyst Intern, Solution & Delivery Department

  • Nov 2013 - Feb 2014

  - Involved in the job of designing workflow diagrams- In charge of the optimization of Business Support System



QLess, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Channel Partner

  • Feb 2012 - Sep 2013

  - Negotiated with Hospital, Bank and other institutions in Hunan- Participated in the negotiation with Shanghai International Medical Center with another partner in Shanghai - Negotiated with Hospital, Bank and other institutions in Hunan- Participated in the negotiation with Shanghai International Medical Center with another partner in Shanghai