Experience

Công ty Cổ phần tư vấn quản trị doanh nghiệp Tinh Vân

• Vietnam
• Software Development
• 1 - 100 Employee

• Branch Director/ Delivery Manager/ Project Director

  • Aug 2017 - Present

  Branch Director• Make and develop branch's business plan, ensuring the business targets set by the BOD.• Control and regulate the cash flow of the whole branch to optimize the efficiency of the company.• Build and maintain relationships with stakeholders.• Advising the BOD on appropriate and timely plans and policies to achieve the effectiveness and overall development of the Company.Operation Manger- Monitor all activities of the office.- Recruit, train and mentor new staff, counsel and discipline employees.- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans;- Prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.- Analyze process workflow, employee and space requirements and equipment layout; implement changes.- Accomplish operations and organization mission by completing related results as needed.- Manage relationships with customers.- Review and approve all operational invoices and ensure they are submit for payment.- Actively seeks ideas for improving the company.Delivery Manager- Managing project delivery cost.- Support and collaborate with Sales, Presales, Implementation, Customer service, Development, QC across all project phases.- Actively ensure that delivery is align with client expectations.- Project estimation, budget control, people management, procurement management and risk management.- Identify and resolve risks, issues and conflicts to ensure quality control throughout the project life cycle.- Take initiative in improving on reporting, processes, and workflow and customer outcomes. Project Director-Manage and administration all project activities including reporting, budget development and monitoring, financial transactions, execution of project plans, and project performance.- Assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations.



Lac Viet Computing Corporation

• Vietnam
• Software Development
• 1 - 100 Employee

• Project Manager Scrum Master

  • Dec 2009 - Aug 2017

  Project Manager/ Scrum master- Control project with respect of time, quality and budget.- Project planning, Risk management, quality management.- Planning resources for projects and resolving resources conflicts.- Directs and coordinates activities of project personnel to ensure project progress on schedule and within prescribed budget.- Supervise the progress of the project in terms of quantity and quality.- To co-ordinate with other project parties such as BA, DEV, QA, QC, Tester… to make sure that the project meet client’s requirement.- Report project progress and issue to BOD, requesting support if necessary.- Implementation the project by Agile/Scrum.

• Customer Service Manger

  • Sep 2006 - Dec 2009

  Provided help and advice to customers with the help of products and services. - Handled customers with the help of telephone, email, letter and face to face. - Delivered outstanding customer service to new, existing and returning customers. - Maintained the records of customer communications. - Communicated with other managers to discuss possible improvements to customer service. .- Planning operators, maintaining and developing relationships with specific customers.- Coordinate with other departments to plan and implement programs proactive customer care.- Design programs assess customer satisfaction.- Responsible for the settlement of completed requests from customers. - Coordination with other parts resolve customer complaints and issues involved.

• Assistant Manager Business Development

  • Dec 2004 - Dec 2006

  - To receive information, to learn about demand and consulting for customers to need software accounting by telephone.- Management list customer and distribute for personnel follow up.- To plan business, forecast maintenance for software sales follow each quarter.- To make a report total software sales to each quarter, year send to Business Manager.- To settle a conflict, complaint of customers for service when my boss absent.- To join operates marketing when we have new software product.- Sales analysis, detach target for each group. To find strategy business- To keep debt customers, impulse their pay with maintain debt in the most minimum level.