Lungile Shabangu

Senior Quality Assurance Consultant at CONSTELLATION FINANCIAL SERVICES LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg, Gauteng, South Africa, ZA

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Credentials

  • Level 2: Excel Yellow Belt
    McGraw Hill
    Apr, 2023
    - Oct, 2024

Experience

  • CONSTELLATION FINANCIAL SERVICES LIMITED
    • 1 - 100 Employee
    • Senior Quality Assurance Consultant
      • Oct 2019 - Present

      Distribute workload evenly Provided feedback on the quality of service provided by staff Generated an outstanding escalations sheet every week Identify and escalate priority issues Distribute workload evenly Provided feedback on the quality of service provided by staff Generated an outstanding escalations sheet every week Identify and escalate priority issues

  • Bsure Africa Insurance
    • Insurance
    • 1 - 100 Employee
    • Quality Assurance Consultant
      • Jul 2018 - Sep 2019

      Provided reports to senior personnel Trained individuals that had deficiencies Prepared a presentation or calls to be listened to for learning purposes Engaged with the sales guy for readiness and to instill confidence Provided reports to senior personnel Trained individuals that had deficiencies Prepared a presentation or calls to be listened to for learning purposes Engaged with the sales guy for readiness and to instill confidence

Education

  • BYU-Pathway Worldwide
    Basic Accounting Certificate
    2022 - 2023
  • BYU-Pathway Worldwide
    Pathway connect
    2022 - 2022
  • Ennerdale Secondary School

Community

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