Experience

South African Sugar Association

• South Africa
• Farming
• 200 - 300 Employee

• Junior IT Generalist

  • Oct 2022 - Present

• Junior IT Generalist

  • Oct 2022 - Present



Data Links

• Amanzimtoti, KwaZulu-Natal, South Africa

• Information Technology Technician

  • Jan 2020 - Oct 2022

  • Neatly arranged and labelled cables to prevent tangling and make future updates more efficient. • Customized the system, software and hardware settings to meet the specific needs of each user. • Put together brand new systems with the optimal mix of performance and budget-conscious components. • Patched software programs to close security loopholes and update systems with the latest functionality. • Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance. • Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency. • Supported and maintained users in office 365 and 2016, Microsoft Windows. • Installed and configured local network and printers. • Updated network applications to close security loopholes and improve the performance for users. • Back up company data and maintain a robust recovery system to avoid losing vital information. • Conferred with the network's users to identify IT issues and desired improvements. • Logged network functions, maintenance histories and repair records to keep the IT team up to date on changes. • Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision. • Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion. • Protected the security of company information by closely monitoring email, teaching users how to spot fishing attempts and consistently updating virus protections. • Configured routing and switching equipment, hosted IP voices services and firewalls. • Replaced faulty network hardware components. • Provided remote support to on-site engineers and end-users during installation. • Troubleshooting IP phones and networks. Show less