Lungelo Bhengu

Supervisor at Call Center International
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Contact Information
us****@****om
(386) 825-5501
Location
Durban, KwaZulu-Natal, South Africa, ZA

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Bio

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Credentials

  • Build Your Skills In Customer Service
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Apr, 2022
    - Nov, 2024

Experience

  • Call Center International
    • United States
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Supervisor
      • Apr 2022 - Present

      Assists agents with customer escalations Assists agents with customer escalations

  • Statistics South Africa
    • South Africa
    • Government Administration
    • 700 & Above Employee
    • Supervisor
      • Jan 2022 - Mar 2022

      Supervise and Assist data collector's Supervise and Assist data collector's

  • Call Center International
    • United States
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Customer Service Representative
      • Sep 2019 - Mar 2020

Education

  • Durban University of Technology
    Hospitality management, Food and beverage studies
    2018 - 2022

Community

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