Experience

myVA360

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Executive Virtual Assistant

  • Jun 2023 - Present

  Cape Town, Western Cape, South Africa - Manage and coordinate calendar, travel arrangements, and meetings - Handle correspondence, reports, presentations, and other documents with accuracy and confidentiality - Communicate effectively with internal and external stakeholders - Provide administrative support and assistance to executives as needed



Reach Creative

• United States
• Media Production
• 1 - 100 Employee

• Content Creator & Marketing Assistant

  • May 2020 - Mar 2023

  South Africa - Developed a content strategy that generated increased views across all digital channels - Managed social media channels and developed campaigns to engage and grow user base - Wrote and edited copy for website pages to increase website visits - Developed and implemented an editorial calendar to ensure consistency and quality of content



Amazon

• United States
• Software Development
• 700 & Above Employee

• Virtual Customer Care Agent

  • Sep 2017 - Apr 2020

  Cape Town Area, South Africa - Managed world-class customer service by identifying customers' needs and offering appropriate solutions - Utilized my strong organizational, problem-solving and communication skills to handle various tasks and challenges - Handled some training and led some projects, demonstrating my initiative and leadership abilities - Created a database of customer records that improved customer relations and increased customer satisfaction significantly. - Handled customer inquiries with… Show more - Managed world-class customer service by identifying customers' needs and offering appropriate solutions - Utilized my strong organizational, problem-solving and communication skills to handle various tasks and challenges - Handled some training and led some projects, demonstrating my initiative and leadership abilities - Created a database of customer records that improved customer relations and increased customer satisfaction significantly. - Handled customer inquiries with empathy and professionalism, resulting in 5-star customer satisfaction rating Show less



Direct Equipment Solutions

• Executive Assistant

  • Sep 2011 - Jul 2017

  Durban, KwaZulu-Natal, South Africa - Managed appointments and meetings, and handled employer's calendar. - Provided administrative support to executive team, resulting in improved operational efficiency - Screened incoming calls and emails, responding to urgent matters, and forwarding on as appropriate - Organized and scheduled business and personal travel arrangements, resulting in cost savings of 50%



Real Advertising

• South Africa
• Online Media
• 1 - 100 Employee

• Office Manager/ PA

  • Oct 2007 - Sep 2011

  Durban Area, South Africa - Developed and implemented administrative policies to ensure compliance with company regulations and procedures - Created and maintained a database of employee information, resulting in a more efficient on boarding process - Managed office supplies inventory, ensuring that the office was stocked with necessary supplies - Organized and maintained office filing system, resulting in a 50% reduction in time spent searching for documents



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• International Flight Attendant

  • Nov 1984 - Oct 2001

  - Collaborated with the flight crew to ensure all passengers had a safe and pleasant flight - Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met - Ensured all passengers were aware of and followed cabin regulations - Demonstrated a high level of professionalism and courtesy when interacting with passengers