kelly Oyaluna
Quality Supervisor at Outsource Global- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Nnaji Nnenna Christianah
I would like to recommend my colleague Kelly for an outstanding service and competence to our team. I am impressed by his work ethics and communication skills, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. I am glad to have worked with him and i have no hesitation recommending him to potential employers. Kelly is an incredibly effective and diligent individual who consistently delivers high-quality work. He is an invaluable asset to any team or project. His work ethics, attention to detail, initiative, dependability, communication skills, and adaptability makes him an effective and diligent colleague who consistently produces exceptional results. Working with Kelly has been a great experience I highly recommend Kelly for any professional opportunity that requires his skills in quality analysis, have no doubt he will surpass expectations as he has always done.
Nnaji Nnenna Christianah
I would like to recommend my colleague Kelly for an outstanding service and competence to our team. I am impressed by his work ethics and communication skills, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. I am glad to have worked with him and i have no hesitation recommending him to potential employers. Kelly is an incredibly effective and diligent individual who consistently delivers high-quality work. He is an invaluable asset to any team or project. His work ethics, attention to detail, initiative, dependability, communication skills, and adaptability makes him an effective and diligent colleague who consistently produces exceptional results. Working with Kelly has been a great experience I highly recommend Kelly for any professional opportunity that requires his skills in quality analysis, have no doubt he will surpass expectations as he has always done.
Nnaji Nnenna Christianah
I would like to recommend my colleague Kelly for an outstanding service and competence to our team. I am impressed by his work ethics and communication skills, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. I am glad to have worked with him and i have no hesitation recommending him to potential employers. Kelly is an incredibly effective and diligent individual who consistently delivers high-quality work. He is an invaluable asset to any team or project. His work ethics, attention to detail, initiative, dependability, communication skills, and adaptability makes him an effective and diligent colleague who consistently produces exceptional results. Working with Kelly has been a great experience I highly recommend Kelly for any professional opportunity that requires his skills in quality analysis, have no doubt he will surpass expectations as he has always done.
Nnaji Nnenna Christianah
I would like to recommend my colleague Kelly for an outstanding service and competence to our team. I am impressed by his work ethics and communication skills, he easily adjusts to any given situation or business dynamics. But what makes him stand out is his willingness to help others. I am glad to have worked with him and i have no hesitation recommending him to potential employers. Kelly is an incredibly effective and diligent individual who consistently delivers high-quality work. He is an invaluable asset to any team or project. His work ethics, attention to detail, initiative, dependability, communication skills, and adaptability makes him an effective and diligent colleague who consistently produces exceptional results. Working with Kelly has been a great experience I highly recommend Kelly for any professional opportunity that requires his skills in quality analysis, have no doubt he will surpass expectations as he has always done.
Credentials
-
EFSET English Certificate 81/100 (C2 Proficient)
EF Standard English Test (EF SET)Dec, 2022- Sep, 2024 -
ALX Virtual Assistant Course_Honors
alx_africaOct, 2022- Sep, 2024 -
Google Digital Skills for Africa
Think With Google APACApr, 2020- Sep, 2024 -
Human Resource Management Professional
IIPSMNov, 2019- Sep, 2024 -
Project Manager Professional
IIPSMNov, 2019- Sep, 2024
Experience
-
Outsource Global
-
Nigeria
-
Outsourcing and Offshoring Consulting
-
300 - 400 Employee
-
Quality Supervisor
-
Mar 2023 - Present
- Manage the quality performance eight teams that provide telemarketing and support services to various businesses.- On a daily basis, supervise QAs to ensure their duties are completed on time and correctly.- Ensure that call and ticket quality is of the highest standard, and recommend improvements upon opportunity deification.- Create and manage a variety of Google Sheets for accurate reporting and documentation of quality processes.- Conduct mirror-audit sessions to ensure that we are calibrated and up to speed on the best call and ticket quality analysis methods.- Conduct gap analysis and develop action plans to address identified opportunities, ensuring that my team is at the forefront of the drive for the best customer experience.- Send daily quality reports and escalations to the Quality Manager and Governance and Compliance Officer in real time and at the end of the business. Show less
-
-
Quality Analyst
-
Jul 2022 - Mar 2023
- Carried out daily audits identifying quality trends and training opportunities to drive increased levels of quality through various projects.- Participated in both in-house and client calibration sessions to promote consistent alignment on policies and processes.- Communicated quality reports, recommendations and updates via email to reps and management.
-
-
Customer Support and Telemarketing Specialist
-
Nov 2021 - Jul 2022
- Efficiently converting inbound and outbound leads, consistently meeting project goals and exceeding our daily and monthly target.- Asked probing questions to determine service needs and accurately input information into electronic systems.- Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
-
-
-
-
General Manager
-
May 2020 - Sep 2021
-
-
Customer Service Manager
-
Jan 2020 - May 2021
-
-
-
-
Sales
-
Jan 2019 - Mar 2019
Marketing of lottery tickets at different locations around Abuja. Marketing of lottery tickets at different locations around Abuja.
-
-
-
Mudos Pharmaceutical
-
India
-
Retail Salesperson
-
Jan 2011 - Mar 2013
-
-
Education
-
2016 - 2018
The Federal Polytechnic Bida
Higher National Diploma, Public Administration
Community
