Experience

The Celeste Hotel, Orlando, a Tribute Portfolio Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Apr 2023 - Present

• Group Sales Manager

  • Apr 2022 - Apr 2023

• Executive Meeting Manager

  • Aug 2021 - Apr 2022

• Sales and Human Resources Administrative Assistant

  • Apr 2021 - Aug 2021

  - Draw up contracts , diagrams and event orders for Sales Managers as needed- Filing, data input and general organization- Input rooming lists and manage room blocks- Collect deposit and payments and send final folios to clients- Create posters, flyers, signs and labels for events and marketing- Communicate across departments to ensure proper execution of functions - Manage all five hotel and restaurant social media accounts- Create content for social media platforms to engage the community and generate interest- Post jobs, follow up with prospective applicants and set up interviews- New hire paperwork and onboarding Show less

• Sales Administrative Assistant

  • Jan 2021 - Apr 2021

  - Draw up contracts , diagrams and event orders for Sales Managers as needed- Filing, data input and general organization- Input rooming lists and manage room blocks- Collect deposit and payments and send final folios to clients- Create posters, flyers, signs and labels for events and marketing- Communicate across departments to ensure proper execution of functions - Manage all five hotel and restaurant social media accounts- Create content for social media platforms to engage the community and generate interest Show less



Orlando Marriott Lake Mary

• United States
• Hospitality
• 1 - 100 Employee

• Sales and Events Coordinator

  • Apr 2019 - Mar 2020

   Sold small meetings/events as well as wedding room blocks over the phone and in-person  Coordinated and managed the latter as well as some larger ones turned over from the Sales Managers  Ran and made reports packets for the General Manager and Director of Sales  General administrative assistant duties such as answering phones, filing, assisting the Executive Team, creating and posting social media content, answering e-mails, creating presentations and posters, etc.  Sold small meetings/events as well as wedding room blocks over the phone and in-person  Coordinated and managed the latter as well as some larger ones turned over from the Sales Managers  Ran and made reports packets for the General Manager and Director of Sales  General administrative assistant duties such as answering phones, filing, assisting the Executive Team, creating and posting social media content, answering e-mails, creating presentations and posters, etc.



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Attractions Operations Team Captain

  • Sep 2016 - Jun 2019

  − Manage daily operations of a fast-paced venue of 190 team members including: budgeting, labor hours and staffing, ensuring team member and guest safety, training, guest flow, capacity, cleanliness, providing and enforcing exemplary guest service− Partner with management and other departments such as Facilities, Park Services and Tech Base to guarantee and improve venue and show quality

• Attractions Operations Team Leader

  • Mar 2015 - Sep 2016

  − Led five different teams of 20-175 team members− Observed guest service and safety practices in order to provide team members with immediate positive and needs improvement feedback− Implemented safety, capacity and guest service incentives to increase all three in every venue− Increased team member satisfaction by planning team member outings and installing fun within the workplace

• Attractions Operations Trainer and Attendant

  • Jun 2012 - Mar 2015

  - Introduced and immersed Team Members into new role and environment- Trained in positioned using the Tell, Show, Do method and adhered to standard company and venue operating procedures- Provided positive and needs improvement feedback



Visit Orlando

• United States
• Travel Arrangements
• 200 - 300 Employee

• Travel Industry Sales and Marketing, Latin America Intern

  • May 2017 - 2017

  − Assisted managers and directors with arrangements for marketing events worldwide including sales missions, trade shows and destination orientations − Updated marketing resource and presentation materials and communicated with representatives in key markets − Assisted managers and directors with arrangements for marketing events worldwide including sales missions, trade shows and destination orientations − Updated marketing resource and presentation materials and communicated with representatives in key markets


Osceola County School District
• United States
• Primary and Secondary Education
• 700 & Above Employee
• Extended Day Program Assitant

  • Jun 2009 - Aug 2009