Lukáš Ďurana
Information Technology Help Desk Technician at Kronovision- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
Topline Score
Bio
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Experience
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Kronovision
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Slovakia
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Consumer Services
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1 - 100 Employee
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Information Technology Help Desk Technician
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Feb 2023 - Present
- Leverage broad knowledge in IT to manage a wide range of technical issues, serving as the first line of defense in resolving internal IT requests. - Handling software installations and updates, providing technical support for a variety of applications including proprietary and ERP software. - Expertly managing user accounts and rights in Active Directory, bolstering system security and refining access control mechanisms. - Manage user account maintenance in Microsoft Exchange, ensuring efficient and uninterrupted email communication within the organization. - Providing proficient remote support, including comprehensive problem diagnosis and device setup. - Administration CCTV infrastructure, successfully maintaining the organization's physical security parameters. - Ensure the availability and functionality of a range of devices, including Android scanners, by executing diligent preparation and maintenance protocols. - Managing the organization's TV infrastructure and set-top box systems, guaranteeing consistent performance and user satisfaction. Show less
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1st and 2nd level IT technician
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Mar 2020 - Jul 2022
Support of external customers mostly in Windows environment, secondary Linux. Installation of operating systems and various SW applications, reinstallation and configuration of SW. Troubleshooting of Basic and advanced incidents. Support for managing internal sw and hw resources. Support of external customers mostly in Windows environment, secondary Linux. Installation of operating systems and various SW applications, reinstallation and configuration of SW. Troubleshooting of Basic and advanced incidents. Support for managing internal sw and hw resources.
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DB SCHENKER s.r.o
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Paraguay
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Dispatcher
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Jan 2018 - Jul 2022
This job is similar to the previous one, even though it is a completely different company. Handling rotation of drivers with high regard to Vehicle Loading Time optimization. Coordinating drivers and carriers across the company, solving operational requests of customers and drivers. Communicating with customers and third parties. Responsibility for the warehouse and organization in the warehouse. Handling and processing orders and keeping track of document trail for each case. This job is similar to the previous one, even though it is a completely different company. Handling rotation of drivers with high regard to Vehicle Loading Time optimization. Coordinating drivers and carriers across the company, solving operational requests of customers and drivers. Communicating with customers and third parties. Responsibility for the warehouse and organization in the warehouse. Handling and processing orders and keeping track of document trail for each case.
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Geis SK, s.r.o.
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Slovakia
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Transportation, Logistics and Storage
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1 - 100 Employee
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Dispatcher
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Jan 2006 - Dec 2017
Handling rotation of drivers with high regard to Vehicle Loading Time optimization. Coordinating drivers and carriers across the company, solving operational requests of customers and drivers. Communicating with customers and third parties. Responsibility for the warehouse and organization in the warehouse. Execution of logistics activities from receiving to sending the goods. Handling and processing orders and keeping track of document trail for each case Handling rotation of drivers with high regard to Vehicle Loading Time optimization. Coordinating drivers and carriers across the company, solving operational requests of customers and drivers. Communicating with customers and third parties. Responsibility for the warehouse and organization in the warehouse. Execution of logistics activities from receiving to sending the goods. Handling and processing orders and keeping track of document trail for each case
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Education
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Private Business Academy
Secondary with school-leaving examination