Experience

Union poisťovňa a.s., Union zdravotná poisťovňa a.s.

• Slovakia
• Insurance
• 200 - 300 Employee

• Junior Software Developer

  • May 2022 - Present



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• IT Support Technician

  • Jan 2018 - Oct 2020

  Providing 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met.Installation, maintenance and support of IT equipment including laptops, telecoms equipment,printers, scanners, thin clients, workstations & Cisco equipment.Working on team projects within the fullfillment center with team members or individual projects.Working to the highest standard, while complying with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines.Maximizing availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.Working with and supporting equipment on Linux/Unix, Windows OS & Cisco.Keeping others informed of information that contributes to the performance of the team, department or company.Resolving problems reported by users through a problem ticket system.Asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers.Providing assistance to senior engineers as required.Conducting shift / daily infrastructure audits and checks and change management.Producing shift / daily reports.

• Associate

  • Aug 2017 - Jan 2018