Experience

Kia Czech s.r.o.

• Czechia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Ownership Experience Zone Manager

  • Jul 2015 - Present

  Overall support of the dealer network in the Aftersales area: - daily communication with dealer network, - organization of regular meetings with dealer representatives, - assistance in finding solutions of daily operational issuses, - responsibility for dealer service operations review and optimalization, - responsibility for brand standards and processes review, - help with finding new possibilities how to develop and improve dealer services, - setting, monitoring and following dealers KPIs, - active communication of strategies, plans and brand direction. Optimization, localization and implementation of new dealer standards and procecess. Responsibility for reporting sales and profit figures to the pan-European headquarter. Responsibility for providing quarter and annualy Aftersales bonuses for dealer network. Intensive cooperation with other Aftersales team members (parts, technical, warranty staff etc.). Show less



Toyota Tsusho Praha

• Czechia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Representative Senior / Showroom Manager

  • Jan 2014 - Jun 2015

  Responsibility for providing of comprehensive sales services with an above-standard approach:- new cars sales,- fleet sales,- price determination and purchase of used vehicles,- daily communication with customers and take care of them,- VIP customer care,- providing of retail financial services and insurance,- after-sales keeping in touch with customers,- sales team management and coordination,- providing of the branch's marketing activities,- responsibility for reporting to the headquarter. Show less

• Sales Representative

  • Nov 2011 - Dec 2013

  - New cars sales,- fleet sales,- price determination and purchase of used vehicles,- daily communication with customers and take care of them,- providing of retail financial services and insurance,- after-sales keeping in touch with customers.



Obraz a zvuk, s.r.o.

• Back Office Manager

  • Jan 2011 - Oct 2011

  - Overall responsibility for a web shop (customer orders, complaints, communication etc.),- company web sites management,- responsibility for a coordination of back office activities related to basic running of the company,- preparation of documents for meetings and business trips of the company executive,- organization of seminars and company presentation events.

• Back Office Assistant

  • Jan 2006 - Dec 2010

  - Preparation of documents for meetings and business trips of the company executive,- organization of seminars and company presentation events.