Experience

Medistra Hospital

• Indonesia
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Customer Service Officer (Public Relation & Legal Division)

  • Oct 2020 - Present

  - Establish and maintain good relationships with VVIP Clients/Customers/Patients - Collaborate with internal stakeholders, locally and globally - Negotiating cooperation with Clients/Prospective Clients - Handling legal cases, collaborating with the legal team - Establish and maintain good relationships with VVIP Clients/Customers/Patients - Collaborate with internal stakeholders, locally and globally - Negotiating cooperation with Clients/Prospective Clients - Handling legal cases, collaborating with the legal team



PT Grand Indonesia

• Indonesia
• Leasing Non-residential Real Estate
• 300 - 400 Employee

• Customer Service Officer (Loyalty Program - Fraud Analyst)

  • Feb 2016 - Oct 2020

  - Operational loyalty programs and events related to Customer Service (loyalty member’s team) - Establish and maintain good relationships with loyalty members - Identify and handle fraudulent loyalty program transactions - Work closely with the CRM, Marketing & Communication, Social Media and Corporate Communication teams to set up the loyalty program’s training - Operational loyalty programs and events related to Customer Service (loyalty member’s team) - Establish and maintain good relationships with loyalty members - Identify and handle fraudulent loyalty program transactions - Work closely with the CRM, Marketing & Communication, Social Media and Corporate Communication teams to set up the loyalty program’s training



Blue Bird Group

• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Officer - Hotel Operational

  • Sep 2014 - Feb 2016

  - Establish and maintain good relationships with Customers - Negotiating cooperation with Customers/Prospective Customers - Maintained day-to-day operational basis to meet the marketing and sales targets and KPI’s - Provide supervision and guidance for training employees (probation) - Collaborate with Hotel Management to increase transportation sales - Establish and maintain good relationships with Customers - Negotiating cooperation with Customers/Prospective Customers - Maintained day-to-day operational basis to meet the marketing and sales targets and KPI’s - Provide supervision and guidance for training employees (probation) - Collaborate with Hotel Management to increase transportation sales



PT Yamaha Indonesia Motor Mfg

• Consumer Goods
• 700 & Above Employee

• Production Analyst

  • Mar 2011 - Mar 2013

  - Making and managing daily and monthly production plans according to the outline of production plans and related department requests - Ensuring production activities run according to predetermined procedures - Controlling and checking the quality of daily production according to predetermined standards - Handling complaints from related Departments - Responsible for ensuring the availability of daily and monthly production stock - Making and managing daily and monthly production plans according to the outline of production plans and related department requests - Ensuring production activities run according to predetermined procedures - Controlling and checking the quality of daily production according to predetermined standards - Handling complaints from related Departments - Responsible for ensuring the availability of daily and monthly production stock