Luke Brooks

Software Engineering Manager at Bluesight
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Experience

    • United States
    • Software Development
    • 100 - 200 Employee
    • Software Engineering Manager
      • Jul 2023 - Present

      Bethesda, Maryland, United States As the Manager of the KitCheck product, I'm leading a high-performing engineering team, shaping product strategy, and ensuring on-time, high-quality delivery. I frequently collaborate cross-functionally, monitor product performance, manage risks, foster innovation, and support talent development. Key Responsibilities include: Lead, mentor, and manage a software engineering team of 4 direct reports. Define and execute profitable product strategy with our Product Manager. Perform… Show more As the Manager of the KitCheck product, I'm leading a high-performing engineering team, shaping product strategy, and ensuring on-time, high-quality delivery. I frequently collaborate cross-functionally, monitor product performance, manage risks, foster innovation, and support talent development. Key Responsibilities include: Lead, mentor, and manage a software engineering team of 4 direct reports. Define and execute profitable product strategy with our Product Manager. Perform interviewing, hiring, and onboarding for SWEs of varying skill levels. Provide technical guidance and promote best practices. Collaborate with cross-functional teams. Foster innovation and talent development.

    • Senior Software Engineer
      • Jun 2020 - Present

      Bethesda, Maryland, United States Optimized RFID scanner firmware in collaboration with our RFID engineering team by refining RFID settings and squashing logic bugs resulting in improved scan times by over 30 seconds. Redesigned old firmware for modern browser compatibility. Orchestrated a risky firmware deploy to over 700 remote devices successfully that resulted in reduced customer support tickets about slow scan times. Created JIRA tickets for supporting code changes and guided junior developers through complex scanner… Show more Optimized RFID scanner firmware in collaboration with our RFID engineering team by refining RFID settings and squashing logic bugs resulting in improved scan times by over 30 seconds. Redesigned old firmware for modern browser compatibility. Orchestrated a risky firmware deploy to over 700 remote devices successfully that resulted in reduced customer support tickets about slow scan times. Created JIRA tickets for supporting code changes and guided junior developers through complex scanner integrations. Served as SME for RFID scanners for multiple teams often assisting directly with customer issues. Completed a multiple year Angular Upgrade effort that involved a Hybrid AngularJS/Angular v8 application structure. Performed complex code changes to upgrade AngularJS Services, Components, Packages, and Modules as well as removing deprecated functions that supported the hybrid design. Replaced Bower packages with NPM versions, created JIRA tickets to outline work for other teammates often using my own work as examples, and served as SME for Angular, ng CLI, and Bower build tools to guide several developers across multiple teams to success. Championed the upgrade effort to upper management when the project was faced with uncertainty. Acted as Technical Lead for a team of 5 developers by: making big-picture technical design decisions, defining complex JIRA tickets, influencing pace and assignment of technical work, mentoring and training junior developers, organizing deploys for several web applications, handling major production incidents that required immediate actions such as Sidekiq queue maintenance and emergency code patches, managing contractor work progress on several major infrastructure upgrades such as Ruby v3, Rails v7, and Angular v8/v10, and assisting with engineering hiring efforts for developer, contractor, and manager roles.

    • Travel Arrangements
    • 1 - 100 Employee
    • Senior Software Engineer
      • Apr 2018 - Jun 2020

      Greater Pittsburgh Area Designed and developed a brand new Angular 8 front-end application that served as the system of record for a remote business check deposit system. Along with development, I was responsible for connecting the Angular application to the Java Spring APIs that used the Hibernate/JPA database framework to connect to a MySQL database. After learning Angular 8 and establishing the front-end code base, I took a greater role in developing the Java APIs and optimizing data retrieval the Hibernate/JPA. I… Show more Designed and developed a brand new Angular 8 front-end application that served as the system of record for a remote business check deposit system. Along with development, I was responsible for connecting the Angular application to the Java Spring APIs that used the Hibernate/JPA database framework to connect to a MySQL database. After learning Angular 8 and establishing the front-end code base, I took a greater role in developing the Java APIs and optimizing data retrieval the Hibernate/JPA. I worked closely with several technical teams to learn how to integrate into a DevOps pipeline and become familiar with Jira ticketing, Git repositories, Jenkins capabilities, and Red Hat Openshift Container deployments. I occasionally worked with an in-house functional testing framework that utilized Selenium Web Driver and Cucumber code to automate front-end Angular functional testing. Coordinated a successful major vendor software application upgrade that involved a very complex deployment strategy. I oversaw and assisted with installing a vendor application as well as configuring the application, web, and database servers across RND, UAT, QA, and Production environments. Show less

    • Hospitals and Health Care
    • 1 - 100 Employee
    • Software Developer
      • Jan 2017 - Apr 2018

      Greater Pittsburgh Area Designed and developed a new medical care scheduling application using .NET MVC framework and the jQuery JavaScript library in a fast-paced environment. The scheduling application was designed to service customers that required specific and extensive at-home health care. Maintained and regularly updated a suite of Windows applications that supported the new scheduling application's functionality. Frequently worked with end users of the scheduling application to improve functionality and… Show more Designed and developed a new medical care scheduling application using .NET MVC framework and the jQuery JavaScript library in a fast-paced environment. The scheduling application was designed to service customers that required specific and extensive at-home health care. Maintained and regularly updated a suite of Windows applications that supported the new scheduling application's functionality. Frequently worked with end users of the scheduling application to improve functionality and troubleshoot technical issues. Show less

    • United States
    • Insurance
    • 700 & Above Employee
    • Application Developer
      • Sep 2014 - Jan 2017

      Cleveland/Akron, Ohio Area Main client-server developer on a project that involved collaboration with a high-profile customer. Responsible for the design, documentation, and delivery of a RESTful API that allowed the automated submission of insurance claims. Assisted heavily with QA testing and outlining business requirements. Researched and documented the web service and database interactions of Progressive’s online customer service website. Worked with a small team to coordinate a DB2 to LDAP security data… Show more Main client-server developer on a project that involved collaboration with a high-profile customer. Responsible for the design, documentation, and delivery of a RESTful API that allowed the automated submission of insurance claims. Assisted heavily with QA testing and outlining business requirements. Researched and documented the web service and database interactions of Progressive’s online customer service website. Worked with a small team to coordinate a DB2 to LDAP security data migration. Developed a data monitoring tool to manage the data migration. Assisted with technical design and development for utilizing LDAP data on Progressive’s online customer service website. Worked with a large team of developers to deploy security features to all of Progressive’s internal web services. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Information Technology Services Lab Supervisor
      • Aug 2011 - Jul 2014

      I was responsible for supervising and evaluating over 180 Lab Consultants. My responsibilities also included troubleshooting, tracking, and reporting various problems through the use of the JIRA ticketing software; supporting communication between Lab Consultants and Lab Managers; handling the more complicated and technical issues that Lab Consultants encounter as well as decide how to handle unclear policy issues; and training new Lab Consultants and new Lab Supervisors about job requirements,… Show more I was responsible for supervising and evaluating over 180 Lab Consultants. My responsibilities also included troubleshooting, tracking, and reporting various problems through the use of the JIRA ticketing software; supporting communication between Lab Consultants and Lab Managers; handling the more complicated and technical issues that Lab Consultants encounter as well as decide how to handle unclear policy issues; and training new Lab Consultants and new Lab Supervisors about job requirements, responsibilities of the position, and policies of the organization Show less

    • Application Development Intern
      • May 2013 - Aug 2013

      As an intern at Progressive, I was working on a real world project that used an agile development structure. I was assigned to write my own application in C# that had to read, alter, and create XML files. My mentor taught me how to utilize Linq queries to make data access and usage swift from within C# code. I was also assigned several smaller tasks that required me to write SQL queries that were initiated from C# applications that I wrote to automatically manipulate data. To document all of my… Show more As an intern at Progressive, I was working on a real world project that used an agile development structure. I was assigned to write my own application in C# that had to read, alter, and create XML files. My mentor taught me how to utilize Linq queries to make data access and usage swift from within C# code. I was also assigned several smaller tasks that required me to write SQL queries that were initiated from C# applications that I wrote to automatically manipulate data. To document all of my code, I wrote Unit Tests when it was appropriate. Along with the technical programming responsibilities, I had to attend, and sometimes facilitate, meetings and code reviews. I often had to describe what the function and purpose of my code and applications were to non-technical team members. Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Support Summer Associate
      • May 2012 - Aug 2012

      My main responsibilities included providing hardware and software technical support to several hundred users and preparing new computers for deployment throughout the company by installing Windows 7 and any requested software programs or special configurations. Additional responsibilities included creating and updating System Security Plans to ensure the safety and security of several web servers, updating a disaster recovery plan and testing the data replication process for a company-internal… Show more My main responsibilities included providing hardware and software technical support to several hundred users and preparing new computers for deployment throughout the company by installing Windows 7 and any requested software programs or special configurations. Additional responsibilities included creating and updating System Security Plans to ensure the safety and security of several web servers, updating a disaster recovery plan and testing the data replication process for a company-internal website, and writing and altering scripts to automatically collect information from computers that were designated for replacement. Show less

Education

  • Pennsylvania State University, University Park
    Bachelor of Science (B.S), Information Sciences and Technology
    2010 - 2014

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