Luke Warren
Cloud and Managed Services Consultant (Azure) at Codestone Group- Claim this Profile
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Bio
Credentials
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Microsoft Certified Solutions Associate (MCSA)
MicrosoftNov, 2018- Nov, 2024 -
Microsoft Certified: Azure Network Engineer Associate
MicrosoftSep, 2022- Nov, 2024 -
Microsoft 365 Certified Teams Administrator Associate
MicrosoftJun, 2021- Nov, 2024
Experience
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Codestone Group
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Cloud and Managed Services Consultant (Azure)
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Mar 2022 - Present
When the opportunity to work with the existing consultancy team, I jumped at the opportunity. In the short time that I have worked on the team, I have delivered several projects, both internally and for some of our largest clients, ranging from on-premise hardware refreshes to Azure IaaS deployments. I was tasked with the migration between two Microsoft 365 tenants after an acquisition.
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Senior Infrastructure Support Technician
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Oct 2018 - Mar 2022
After nearly two years working on the 2nd Line team, a position opened up as a 3rd line technician and I was chosen as the next successor for the post. This role has introduced significantly more responsibility within the business. My main focus has been working on In-Escalation customers, high priority incidents and problem management for long standing issues. In addition to this, I have also had a chance to implement improvements to the department from a technical perspective including automating tasks using PowerShell to speed up resolution of common issues. With the increased responsibility it has also meant that I have been involved with several other departments including Consultancy, Project Management, Development and Pre-Sales. I have co-ordinated and implemented smaller customer projects as well as provided advice to customers on technical improvements to their systems. I have also become an authority of our main Multi-tenant SaaS Solution delivering SAP Business One to multiple customers.
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Infrastructure Support Technician
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Jun 2014 - Oct 2018
After working on the First Line team for 9 months, I was promoted to the infrastructure team. I worked with different sub-teams during the role. Firstly, with the 24x7 team working independently out of hours. Secondly with the 2nd line team
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First Line Support Technician
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Oct 2013 - Jun 2014
Working as first line support for an IT reseller, responsible for looking after the infrastructure and SAP Business One systems of several companies.
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WSP in the UK
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Professional Services
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700 & Above Employee
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T1 Service Desk Analyst
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Jul 2012 - Oct 2013
Working as first level IT support for large enterprise business supporting a wide variety of products and services. Working as first level IT support for large enterprise business supporting a wide variety of products and services.
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Education
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2009 - 2013
Bournemouth University
Network Systems Management, Computer Systems Networking and Telecommunications
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