Barista

• Mar 2020 - Present

· Maintained a strong understanding of company values and customer needs, responding to complex requests in a fast-paced environment· Engaged customers in a visible role, conveying a positive and professional attitude· Cash balancing and reporting for review by management staff· Performed all support tasks such as cleaning cases and equipment, and restocking display cases · Maintained a strong understanding of company values and customer needs, responding to complex requests in a fast-paced environment· Engaged customers in a visible role, conveying a positive and professional attitude· Cash balancing and reporting for review by management staff· Performed all support tasks such as cleaning cases and equipment, and restocking display cases

Server

• Aug 2021 - Jan 2022

· Established menu knowledge, and built rapport with customers to become the highest-earning server nightly· Taking reservations and organizing seating charts throughout the night· Trained 3 server staff on best practices, and provided feedback to management to improve customer satisfaction· Managed close-out process on weekends for servers to ensure tips were properly distributed · Established menu knowledge, and built rapport with customers to become the highest-earning server nightly· Taking reservations and organizing seating charts throughout the night· Trained 3 server staff on best practices, and provided feedback to management to improve customer satisfaction· Managed close-out process on weekends for servers to ensure tips were properly distributed

Front of House Assistant Manager

• May 2019 - Sep 2019

· Managed front of house for renowned French bakery while working independently· Responsible for opening and closing the store · Managed front of house for renowned French bakery while working independently· Responsible for opening and closing the store

Intern

• Jun 2019 - Aug 2019

· Scheduled auditions and organized headshots and resumes usingBreakdown Express program· Welcomed actors and creative teams, answered phones, and organizedmail as the front desk receptionist· Set up audition rooms for important industry clients, ensuring all videoand sound equipment was set up properly and all office supplies wereneatly organized· Aided in filming auditions· Generated ideas for actors, singers, and dancers for various large-scale TV/film and theater productions

Sales Floor Associate

• Oct 2018 - Jun 2019

Barista

• Apr 2016 - Jan 2017