Senior Business Development Manager, Banking

• Apr 2023 - Present

Reporting to the Head of Group Treasury & Bank Business Development to:• Responsible for new eGaming relationships• Implement Bank strategy for new business targets.• Responsibility for ensuring team pipeline is consistent with budgetary targets via identification and actioning of market opportunities, either individually or via delegation to other BDMs, escalating concerns as necessary.• Build profile domestically and internationally as the ‘go to’ person for digital banking opportunities • Identification of business leads including via introductory models and maintenance of those relationships.• Attend / host meetings, preparation for and the follow up of new business leads and prospects for the Bank.• Support local and international hiring strategy with identification of suitable candidates and supervising these appropriately post-hiring decision.• Provide detailed information, presentations and screenshots to CSP/TSPs, about Bank services and systems.• Support design and ownership of policies and procedures within the team• Work together with Line Manager to partner with Bank operational teams and promote culture of excellence within the Bank• Deliver training to BDM team and wider operational teams to ensure best-in-class standards are upheld.• Travel to CSPs/TSPs, egaming companies and Clients etc if required (including international travel).• Deal with New Business enquiries • Build relationships with CSPs/TSPs, egaming companies and Clients.• Present to clients of the Group.• Undertake new business projects and initiatives, constantly thinking of new innovative ideas for increasing sales.• Help to prepare formal reports for the Executive committee meetings.• Monitor New Business statistics as or when required• Provide Quarterly reports and Statistical analysis• Play active role in weekly BD team meetings• Implement and streamline new processes• Attend regular meetings on all areas of sales to ensure we are working as a team. Show less

Business Development Manager, eGaming

• Jan 2022 - Apr 2023

Reporting directly to the CEO of Capital International Group to primarily focus on the eGaming industry and to:• Attend / host meetings, preparation for and the follow up of new business leads and prospectsfor the Bank.• Provide detailed information, presentations and screenshots to CSP/TSPs, egaming companies,other intermediaries and clients about Bank services and systems.• Deal with New Business enquiries via various methods• Build relationships with CSPs/TSPs, egaming companies and Clients.• Undertake new business projects and initiatives, constantly thinking of new innovative ideas for increasing sales.• Help to prepare formal reports for the CIG Executive committee meetings, including Quarterly reports and Statistical analysis• Implement and streamline new processes• Capture appropriate client feedback and ensure that it is submitted appropriately in the Voice ofthe Customer Forum• Develop excellent working relationship with Line Manager.• Liaise with other Business Development Managers for the Bank to maintain and develop mutuallysupportive relationships.• Communicate proactively with internal stakeholders to ensure new and existing BD relationships are well serviced through onboarding and ongoing processes• Support relevant BD focused social media activity, including writing relevant BD and investmentrelated blogs.• Maintain good understanding of relevant risk management and compliance processes andprocedures relevant to the activities of the BD team.• Work with, and support, other members of the wider Group Business Development team promoting overall group proposition Show less

Client Engagement Lead & Team Leader, Client Engagement Analysts

• Jul 2019 - Jan 2022

✅ Helping to shape a new digital bank and in turn teach clients globally how to utilize this first of its nature banking platform.✅ This role is a new and exciting one in the front office and with the opportunity to meet and engage with a range of international clients. ✅ Creating a client-centric mindset✅ Supporting and build the Group’s proposition ✅ Training both new and existing clients so they become self-sufficient in utilizing new digital technology and online on-boarding. ✅ Product owner: Voice of the Client programme✅ Using real-time feedback to create a continuous improvement culture and embedding such UI/UX improvements to the platform✅ Utilizing Google analytics to analyse and suggest proposition improvements ✅ Creating tools to enhance capability at every opportunity Luke’s main focus is to ensure every part of the product is engaging to both clients and colleagues – whilst interlocking both sets of individual’s feedback and suggestions to create a market-leading proposition.✅ Line Management for 3 FTE analysts Show less

Associate Relationship Manager, Intermediaries; Commercial Banking

• Nov 2018 - Jul 2019

Inclusion & Diversity Lead - IOM Commercial

• Nov 2015 - Dec 2018

Inclusion and Diversity Lead enforcing the Group's ongoing strategy of being committed to building an inclusive and diverse organisation including: - Organising National and local events - Writing Communications, Blogs and Newsletters within our Ethnicity Strand- Sitting on our Ethnicity Steering Committee - Supporting Career Development Programmes within our ethnicity strand- Part of the workforce for our 2017 strategy - Assisting with the build of our Inclusion and Diversity microsite- Owning a project to onboard one of our internal networks onto Twitter - Locally analysing data from our Colleague Engagement Scores from a I&D perspective, taking action points to senior stakeholders- Running with Mental Health Awareness week locally Show less

Subject Matter Expert, Client Services - Commercial Banking

• Jun 2018 - Nov 2018

Relationship Manager, Commercial Banking

• Nov 2014 - Jun 2018

Managing Overseas client base (of a portfolio of 150) Company accounts. In particular, consultants who receive contractual payments from a Globally recognised company. In addition, companies that own properties worldwide and have set up a business to receive rental income The role includes setting up Deposits, Foreign Exchange Transactions, Account Reviews, Managing accounts, Onboarding new clients and processing payment instructions

Payments Investigator

• Nov 2013 - Nov 2014

Product Rebranding Executive

• Sep 2009 - Mar 2011