Experience

Argent Software

• United States
• Software Development
• 1 - 100 Employee

• Field Engineer

  • Jun 2023 - Present

  - Ran Demonstration of Argent Omega and AT Software - Installing software in customer's environment - Providing Help Desk support to current customers - Building custom dashboards with SQL - Ran Demonstration of Argent Omega and AT Software - Installing software in customer's environment - Providing Help Desk support to current customers - Building custom dashboards with SQL



Quest Software

• United States
• Software Development
• 700 & Above Employee

• Outside Sales Engineer II

  • Dec 2020 - Feb 2023

  Partnered directly with customers to identify business requirements, determine technical specifications, build robust environments using Quest products, and close deals ranging from 5 to 6 figures. Remotely configured and installed on prem and SaaS solutions in customer production environments while maintaining constant communication via Lync, Slack, phone, and email. Traveled to client sites to lead and support on-site implementations across the OK, TX, LA, and AK… Show more Partnered directly with customers to identify business requirements, determine technical specifications, build robust environments using Quest products, and close deals ranging from 5 to 6 figures. Remotely configured and installed on prem and SaaS solutions in customer production environments while maintaining constant communication via Lync, Slack, phone, and email. Traveled to client sites to lead and support on-site implementations across the OK, TX, LA, and AK areas. Built and maintained diverse lab demo environments using VMware and Hyper-V to provide a sandbox for software engineers to demo Quest Solutions. Automated helpdesk ticket creation by connecting Foglight Evolve alerts with ServiceNow. Consulted customers on migrating to the cloud, preparing their on prem environment and apps, estimating cloud resource consumption and choosing which cloud services would be useful aside from standard VMs. Helped setup hybrid environments via VPNs, SWG, and CASB. Ensured customer data in the cloud was safe, met compliance requirements, had proper access control and had high availability. Helped KACE customers with system administration tasks such as patching, software updates, system image creation and software documentation. Built custom monitoring agent in FoglightIDE using Foglight Python SDK. Troubleshooted POC install issues through variable isolating and testing, then created training documents on any issues to share with other SEs. Streamlined the sales process by completing tasks typically covered by sales reps if they were busy, overall making the customer’s experience smoother and avoiding “back and forth” emails. Familiar with enterprise level cloud/on premise infrastructure and networking. Personally built and maintained relationships with teams at VAR partners including CDW, SHI and Insight. Deployed applications in Azure, AWS, GCP and Kubernetes with the purpose securing customer’s data and monitoring environment performance.

• Inside Sales Engineer II

  • Nov 2016 - Dec 2020

  Collaborated with strategic partners including Veeam, Azure, NinjaOne, and Dell to meet client objectives. Served as a technical SME and liaison to sales staff to help transform technical information into enticing customer sales points and identify cross-selling opportunities between products to increase revenue growth. Generated deal status reports, led installation troubleshooting, and worked with sales to ensure client retention. Created and delivered training materials… Show more Collaborated with strategic partners including Veeam, Azure, NinjaOne, and Dell to meet client objectives. Served as a technical SME and liaison to sales staff to help transform technical information into enticing customer sales points and identify cross-selling opportunities between products to increase revenue growth. Generated deal status reports, led installation troubleshooting, and worked with sales to ensure client retention. Created and delivered training materials on solutions including Netvault and Foglight Evolve, directly mentored groups of up to 3 technical and sales staff, and facilitated knowledge transfer sessions.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Product Specialist

  • Jun 2012 - Nov 2016