Experience

JStokes Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Sep 2021 - Present

  ∙ Work closely with Account Director to add projects to and maintain the status of projects on the agency status report ∙ Create and manage timelines ∙ Work with account management team to manage all budgets ∙ Manage and enforce a rigorous approvals process both internal and external ∙ Route media contracts both internally and externally for approval ∙ Traffic creative to external media partners ∙ Enter and track project status through our project management tools ∙ Be the keeper of client data and performance reporting ∙ Attend and participate actively in all client status meetings ∙ Set‐up and run all necessary internal projects status meetings ∙ Build presentation materials ∙ Manage set‐up for all client meeting (i.e. meeting invitations, preparation of presentation materials, call‐in information, etc.)



The Late Adopters

• United States
• Retail

• Company Owner

  • Aug 2020 - Present



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Success Manager - Very Important Businesses

  • Jan 2021 - Sep 2021

  As a Tier 2 Customer Success Manager My responsibilities include:1. Setting up Various Advertising programs on the backend of Yelp.com between values of $30 per month up to $30,000 per month2. Source of conflict resolutions stemming from Attorney General Disputes, BBB complaints, as well as handle outreach for Twitter and Email escalations to our C-Suite3. Product Expert on Verified License, Point of Contact on all things related to Verified License4. Manage advertising accounts with a range of products and business categories 5. Specialize in campaign performance evaluations and meeting Advertising KPI Goals through strategic planning 6. Train new employees and deliver occasional trainings on SOP’s for the department7. Consistently develop and improve CS department protocols for efficiency and productivity in escalation resolution tactics Our team is comprised of 20 members total out of Yelp's 6,000 employees

• Customer Success Manager II

  • Jul 2018 - Dec 2020

  As a Customer Success Manager II, my responsibilities included: - Answering our inbound support line for advertisers - Participating in pilot programs, targeted at increasing effeciency- Contributing to the development of training materials including digital presentations, data docs, and public speaking - Participating in Yelp sponsored extra-circular activities - Contributing to culture with sessions leading team meetings and round-ups

• Customer Success Manager - Recovery

  • Jan 2018 - Jul 2018

  As a Customer Success Manager: Recovery rep, my responsibilities included:- Recovering past advertisers, and re-selling them- Contributing to the development of Recovery Team Outreach Strategy - Weekly product meetings discussing current statistics and department goals- Manage a weekly volume of 150 unique small businesses to contact - Educate cliental on the value of Yelp Ads products- Educate Customer Success department on progress of the team

• Account Manager

  • Sep 2017 - Dec 2017

  As a Customer Success Manager my responsibilities included:- Answering inbound calls for our advertising, post-sale, line- Connecting with local business owner's and working through complex issues- Advising current Advertisers on ad campaign strategies - Monitoring and completing email inquiries received through an online portal - Meet/exceed monthly goals in relation to the department

• Account Executive

  • Oct 2016 - Aug 2017

  As an Account Executive my responsibilities included:- Managing a pipeline of clients- Cold Calling prospective clients- Handling the sale from first contact to close- Educate business owners on Yelp's Advertising, and platform benefits - Meet and Exceed monthly goals



Trunk Club

• Los Angeles

• Sales Support

  • Jul 2016 - Sep 2016

  As Sales Support my daily duties included: Inventory management, transactions and returns, Tailoring system management, inventory restock, products knowledge, appointment management, and completeing one-off tasks where necessary . As Sales Support my daily duties included: Inventory management, transactions and returns, Tailoring system management, inventory restock, products knowledge, appointment management, and completeing one-off tasks where necessary .



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Visual/Inventory Associate

  • Oct 2015 - Jul 2016

  As a Visual/Inventory Associate my responsibilities included: Selling product, customer experience, product knowledge, logistics and shipment planning. As a Visual/Inventory Associate my responsibilities included: Selling product, customer experience, product knowledge, logistics and shipment planning.



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Visual/Inventory Associate

  • Feb 2015 - Jul 2015

  As a Visual/Inventory Associate my responsibilities included: Visual merchandising, selling product, providing product information, customer service, handling inventory, and recording shipment. As a Visual/Inventory Associate my responsibilities included: Visual merchandising, selling product, providing product information, customer service, handling inventory, and recording shipment.