Luke Stafford
Customer Success Manager at Hilti Ireland- Claim this Profile
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Bio
Stephen Murphy
I was lucky enough to work alongside Luke as a Business Development Executive in IDG for over a year. During my time working with Luke he acted as a great mentor and was always there to help. Luke is an exceptional sales person, who has a strong focus on building strong relationships with his customers. Luke always has positive attitude towards his work and from my experience is a valuable asset to any team. I would have no reservations around recommending him to any organisation who was looking for a consistent top performer for their sales team.
Anna Brophy
I’ve had the pleasure of working with Luke on various projects over the last couple of years. Luke is a hardworking and determined individual, a fantastic team player and goes above and beyond to ensure his work is completed to the highest of standards. He is highly skilled at what he does. As a team member, Luke is motivating, encouraging productive and helpful. Any organisation would be lucky to have him as a valuable team member!
Stephen Murphy
I was lucky enough to work alongside Luke as a Business Development Executive in IDG for over a year. During my time working with Luke he acted as a great mentor and was always there to help. Luke is an exceptional sales person, who has a strong focus on building strong relationships with his customers. Luke always has positive attitude towards his work and from my experience is a valuable asset to any team. I would have no reservations around recommending him to any organisation who was looking for a consistent top performer for their sales team.
Anna Brophy
I’ve had the pleasure of working with Luke on various projects over the last couple of years. Luke is a hardworking and determined individual, a fantastic team player and goes above and beyond to ensure his work is completed to the highest of standards. He is highly skilled at what he does. As a team member, Luke is motivating, encouraging productive and helpful. Any organisation would be lucky to have him as a valuable team member!
Stephen Murphy
I was lucky enough to work alongside Luke as a Business Development Executive in IDG for over a year. During my time working with Luke he acted as a great mentor and was always there to help. Luke is an exceptional sales person, who has a strong focus on building strong relationships with his customers. Luke always has positive attitude towards his work and from my experience is a valuable asset to any team. I would have no reservations around recommending him to any organisation who was looking for a consistent top performer for their sales team.
Anna Brophy
I’ve had the pleasure of working with Luke on various projects over the last couple of years. Luke is a hardworking and determined individual, a fantastic team player and goes above and beyond to ensure his work is completed to the highest of standards. He is highly skilled at what he does. As a team member, Luke is motivating, encouraging productive and helpful. Any organisation would be lucky to have him as a valuable team member!
Stephen Murphy
I was lucky enough to work alongside Luke as a Business Development Executive in IDG for over a year. During my time working with Luke he acted as a great mentor and was always there to help. Luke is an exceptional sales person, who has a strong focus on building strong relationships with his customers. Luke always has positive attitude towards his work and from my experience is a valuable asset to any team. I would have no reservations around recommending him to any organisation who was looking for a consistent top performer for their sales team.
Anna Brophy
I’ve had the pleasure of working with Luke on various projects over the last couple of years. Luke is a hardworking and determined individual, a fantastic team player and goes above and beyond to ensure his work is completed to the highest of standards. He is highly skilled at what he does. As a team member, Luke is motivating, encouraging productive and helpful. Any organisation would be lucky to have him as a valuable team member!
Credentials
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Contextual Marketing Certification Course
HubSpotJun, 2021- Sep, 2024 -
PRINCE2® Foundation Certification Training
Dublin City UniversityMar, 2021- Sep, 2024 -
Advanced Google Analytics
Google Analytics productsJan, 2021- Sep, 2024 -
Leaving Certificate
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SafePass
Olive Safety
Experience
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Hilti Ireland
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Ireland
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Construction
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1 - 100 Employee
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Customer Success Manager
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Feb 2023 - Present
- Responsible for after care sales for Hilti's SaaS products. - Cover the entire country of Ireland and exclusively liaise with subscription clientele. - Collaborate with Solution Consultants and Account Manager to upsell and cross sell a wide variety of Hilti services and products. - Implement a Life Cycle Management project across the island of Ireland. - Work with global project managers to ensure effective change management procedures are implemented and iterated consistently. - Responsible for after care sales for Hilti's SaaS products. - Cover the entire country of Ireland and exclusively liaise with subscription clientele. - Collaborate with Solution Consultants and Account Manager to upsell and cross sell a wide variety of Hilti services and products. - Implement a Life Cycle Management project across the island of Ireland. - Work with global project managers to ensure effective change management procedures are implemented and iterated consistently.
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Bounce Insights
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Ireland
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Market Research
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1 - 100 Employee
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Account Executive
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Aug 2021 - Jan 2023
I was brought into Bounce as their first sales person to work directly under the CCO Charlie Butler. Primary tasks included: - New Business Acquisition and Prospecting into the FMCG industry in UKI. - Pitching Demos to Trade Marketing Managers and Insight Managers. - Closing contracts between 5k-35k. - Reporting directly to the CCO on monthly targets. - Designated Project Manager for multiple strategic projects. - Creating a replicable sales strategies and successfully onboarding and training a full sales team. Secondary tasks included: - Software integration and CRM management. - Sales Pipeline creation and analysis. - Reporting on the sales departments progress and objections Show less
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IDG (International Data Group)
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United States
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Advertising Services
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500 - 600 Employee
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Sales Team Lead
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May 2020 - Oct 2020
• Promoted to Team Leader after exceeding revenue targets over a period of 3 years resulting in an average of 119% overall performance. • Succeeded in motivating my team of 14 to exceed daily revenue targets for a period of over 4 months. Achieved weekly and monthly KPIs were on a regular basis with an average team performance of 124%.• Successfully organized daily scrums, held interviews with potential team members, and coordinated with quality assurance teams to create an efficient culture of trust. • Successfully recognized 3 underperforming agents and placed them on Performance Improvement Plans as well as providing training to ensure they were meeting the desired KPI’s. Two agents succeeded and averaged 107% while one was promoted to quality coach.• Presented an improved way of measuring performance for part-time workers. This allowed the leadership team to more accurately gauge revenue generated on a daily basis. Show less
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Sales Development Representative (French Speaking w/ Forcepoint)
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Sep 2019 - May 2020
• Promoted to Senior French SDR and sub-contracted to work for Forcepoint’s French Canadian division selling cyber security software to SMEs in the Quebec region. This role involved liaising with an AE in French and prospecting lists of potential clients through both mail and cold calls. This process was done using Salesforce CRM tools. Effectively helped close a sale worth in excess of 340k and pioneered Forcepoint’s market entry strategy in the Quebec region. Further responsibilities included:- Contacting past contacts that had leads generated against them.- Discussing project details with the customers and see if they are still open to using the client we are working on behalf of as a vendor.- Setting up appointments between our customers and our client's experts.- Ensuring when speaking with a contact that the quality of the call is to a high standard and that there is a potential sale for the client.- Sales Training.- IT Training.- Gaining a more in-depth knowledge of different areas of IT such as Servers.- Emailing IT reports over to our customers and the client's account manager.- Providing in-depth notes to our client and their sales experts so they know what areas they should prioritize and discuss with the customer Show less
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Business Development Representative
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Aug 2016 - May 2018
My tasks at IDG, the worlds top tech media company involved generating high quality leads for Various IT organisations including IBM, Dell and HP. - Making professional outbound calls to prospective clients - Researching and building customers’ interest in the services and products available - Engaging clients on calls to share information and answer questions - Gathering and recording accurate client details - Working towards daily and weekly lead and performance targets - Liaising daily with team leaders - Ensuring all data is maintained and updated correctly - Script writing and piloting new campaigns Show less
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Education
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2020 - 2021
Dublin City University
Msc in E-Commerce, E-Commerce/Electronic Commerce -
2016 - 2020
Dublin City University
International Business with French, 2:1 -
2018 - 2019
KEDGE Business School
Master's degree, Management and French Language -
2010 - 2016
St Fintans High School
Leaving Certificate, Points: 565 - Business , French, Biology , Economics, Irish, English , Maths
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