Luke Spence
Scubapro Dealer at Lalaguna Villas Luxury Dive Resort & Spa- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Doug Bennett
As a frequent guest at Scandi Resort not only as an individual but also bringing numerous groups to the resort, service was always exceptional. Last minute requests and custom itineraries were always managed with exceptional professionalism and expertise. The training of his team was also very evident in the day to day interactions with staff throughout the resort. Coordination and communication before and after trips was exceptional and detailed making arrangements for complex international itineraries simple and straight forward. Luke would make an excellent asset to any team.
Gary Kulisek
To whom it may concern, I am writing in my capacity as an international dive resort consultant having held a position as resident advisor to the owner of Scandi Divers 2019 & 2020. In this capacity I was able to be in daily interaction with Luke Spence while he was general manager. To sum up my opinion of Mr. Spence, excellent dive resort manager, and further I would recommend/hire him in this capacity. Some of his strengths are below. Management: Luke was always 100% on top of all activities, constantly analyzing and improving every aspect of the resort. He is extremely good at overseeing/controlling/motivating the staff to achieve maximum of output. Notwithstanding the staff always liked working for him. Finance: Mr. Spence exercised excellent financial controls and operated within at times very strained budgets yet always was able to do the maximum with the resources. Dive Operations: He has all the knowledge/skills and experience to fully oversee dive operations at a world class level. Incidentally he is a superb instructor and diver in his own right. Guest Relations: Virtually every guest felt he was in charge and took care to make their visit memorable. There were many guests who developed close relationships with Luke and their genuine affection was very clear. I would go as far as saying there are guest who will follow him to any resort he is running. I could go on for quite a while here with attributes ( IT skills for example) but I think you will see my opinion. Let me sum up by saying I would recommend Mr. Spence as manager to any good dive resort, I personally would hire him at any resort I was in charge of and even more so I would not hesitate to work for Luke. No one will ever regret hiring Mr. Spence. Should you require any more information from me do not hesitate to contact me Regards, Capt. Gary Kulisek Alp Maritimes Marine Institute URL: www.technicaldivingops.com FB: Alp Maritimes Marine Institute Email: info@technicaldivingops.com Skype: technicaldivingops Facebook: Gary Kulisek
Doug Bennett
As a frequent guest at Scandi Resort not only as an individual but also bringing numerous groups to the resort, service was always exceptional. Last minute requests and custom itineraries were always managed with exceptional professionalism and expertise. The training of his team was also very evident in the day to day interactions with staff throughout the resort. Coordination and communication before and after trips was exceptional and detailed making arrangements for complex international itineraries simple and straight forward. Luke would make an excellent asset to any team.
Gary Kulisek
To whom it may concern, I am writing in my capacity as an international dive resort consultant having held a position as resident advisor to the owner of Scandi Divers 2019 & 2020. In this capacity I was able to be in daily interaction with Luke Spence while he was general manager. To sum up my opinion of Mr. Spence, excellent dive resort manager, and further I would recommend/hire him in this capacity. Some of his strengths are below. Management: Luke was always 100% on top of all activities, constantly analyzing and improving every aspect of the resort. He is extremely good at overseeing/controlling/motivating the staff to achieve maximum of output. Notwithstanding the staff always liked working for him. Finance: Mr. Spence exercised excellent financial controls and operated within at times very strained budgets yet always was able to do the maximum with the resources. Dive Operations: He has all the knowledge/skills and experience to fully oversee dive operations at a world class level. Incidentally he is a superb instructor and diver in his own right. Guest Relations: Virtually every guest felt he was in charge and took care to make their visit memorable. There were many guests who developed close relationships with Luke and their genuine affection was very clear. I would go as far as saying there are guest who will follow him to any resort he is running. I could go on for quite a while here with attributes ( IT skills for example) but I think you will see my opinion. Let me sum up by saying I would recommend Mr. Spence as manager to any good dive resort, I personally would hire him at any resort I was in charge of and even more so I would not hesitate to work for Luke. No one will ever regret hiring Mr. Spence. Should you require any more information from me do not hesitate to contact me Regards, Capt. Gary Kulisek Alp Maritimes Marine Institute URL: www.technicaldivingops.com FB: Alp Maritimes Marine Institute Email: info@technicaldivingops.com Skype: technicaldivingops Facebook: Gary Kulisek
Doug Bennett
As a frequent guest at Scandi Resort not only as an individual but also bringing numerous groups to the resort, service was always exceptional. Last minute requests and custom itineraries were always managed with exceptional professionalism and expertise. The training of his team was also very evident in the day to day interactions with staff throughout the resort. Coordination and communication before and after trips was exceptional and detailed making arrangements for complex international itineraries simple and straight forward. Luke would make an excellent asset to any team.
Gary Kulisek
To whom it may concern, I am writing in my capacity as an international dive resort consultant having held a position as resident advisor to the owner of Scandi Divers 2019 & 2020. In this capacity I was able to be in daily interaction with Luke Spence while he was general manager. To sum up my opinion of Mr. Spence, excellent dive resort manager, and further I would recommend/hire him in this capacity. Some of his strengths are below. Management: Luke was always 100% on top of all activities, constantly analyzing and improving every aspect of the resort. He is extremely good at overseeing/controlling/motivating the staff to achieve maximum of output. Notwithstanding the staff always liked working for him. Finance: Mr. Spence exercised excellent financial controls and operated within at times very strained budgets yet always was able to do the maximum with the resources. Dive Operations: He has all the knowledge/skills and experience to fully oversee dive operations at a world class level. Incidentally he is a superb instructor and diver in his own right. Guest Relations: Virtually every guest felt he was in charge and took care to make their visit memorable. There were many guests who developed close relationships with Luke and their genuine affection was very clear. I would go as far as saying there are guest who will follow him to any resort he is running. I could go on for quite a while here with attributes ( IT skills for example) but I think you will see my opinion. Let me sum up by saying I would recommend Mr. Spence as manager to any good dive resort, I personally would hire him at any resort I was in charge of and even more so I would not hesitate to work for Luke. No one will ever regret hiring Mr. Spence. Should you require any more information from me do not hesitate to contact me Regards, Capt. Gary Kulisek Alp Maritimes Marine Institute URL: www.technicaldivingops.com FB: Alp Maritimes Marine Institute Email: info@technicaldivingops.com Skype: technicaldivingops Facebook: Gary Kulisek
Doug Bennett
As a frequent guest at Scandi Resort not only as an individual but also bringing numerous groups to the resort, service was always exceptional. Last minute requests and custom itineraries were always managed with exceptional professionalism and expertise. The training of his team was also very evident in the day to day interactions with staff throughout the resort. Coordination and communication before and after trips was exceptional and detailed making arrangements for complex international itineraries simple and straight forward. Luke would make an excellent asset to any team.
Gary Kulisek
To whom it may concern, I am writing in my capacity as an international dive resort consultant having held a position as resident advisor to the owner of Scandi Divers 2019 & 2020. In this capacity I was able to be in daily interaction with Luke Spence while he was general manager. To sum up my opinion of Mr. Spence, excellent dive resort manager, and further I would recommend/hire him in this capacity. Some of his strengths are below. Management: Luke was always 100% on top of all activities, constantly analyzing and improving every aspect of the resort. He is extremely good at overseeing/controlling/motivating the staff to achieve maximum of output. Notwithstanding the staff always liked working for him. Finance: Mr. Spence exercised excellent financial controls and operated within at times very strained budgets yet always was able to do the maximum with the resources. Dive Operations: He has all the knowledge/skills and experience to fully oversee dive operations at a world class level. Incidentally he is a superb instructor and diver in his own right. Guest Relations: Virtually every guest felt he was in charge and took care to make their visit memorable. There were many guests who developed close relationships with Luke and their genuine affection was very clear. I would go as far as saying there are guest who will follow him to any resort he is running. I could go on for quite a while here with attributes ( IT skills for example) but I think you will see my opinion. Let me sum up by saying I would recommend Mr. Spence as manager to any good dive resort, I personally would hire him at any resort I was in charge of and even more so I would not hesitate to work for Luke. No one will ever regret hiring Mr. Spence. Should you require any more information from me do not hesitate to contact me Regards, Capt. Gary Kulisek Alp Maritimes Marine Institute URL: www.technicaldivingops.com FB: Alp Maritimes Marine Institute Email: info@technicaldivingops.com Skype: technicaldivingops Facebook: Gary Kulisek
Credentials
-
Agile Project Management
University System of MarylandSep, 2023- Nov, 2024 -
International Hospitality Management
The Hong Kong Polytechnic UniversityJul, 2023- Nov, 2024 -
Instructor
NAUI WorldwideNov, 2018- Nov, 2024 -
IDC Staff Instructor
PADIAug, 2015- Nov, 2024 -
First Aid/CPR/AED Instructor
Emergency First ResponseMar, 2014- Nov, 2024 -
Open Water Scuba Instructor
PADIMar, 2014- Nov, 2024
Experience
-
Lalaguna Villas Luxury Dive Resort & Spa
-
Hospitality
-
1 - 100 Employee
-
Scubapro Dealer
-
Nov 2022 - Present
Purveyor of fine scuba equipment and accessories
-
-
Director Of Operations
-
Mar 2022 - Present
Oversee the operations of our luxury dive resort and spa, including Housekeeping, Maintenance, Technology, Dive Shop, Procurement, Food & Beverage, HR, Front Office & Security. • Established an operating environment that ensures guest satisfaction, safety and minimises wastage, maximised employee performance through continual creation and delivery of training programs.• A total restructure of the HR department and procedures based around performance management and a robust disciplinary process.• Reports to the directors regarding operational effectiveness, trends, and variances affecting financial aspects of the resort. • Understands government regulations affecting hotel's operation, ensuring compliance with all applicable laws, ordinances, regulations, and requirements.Develops technological strategies based on business need• Ensure assets are correctly inventoried and maintained• Ensure value through restructure of purchasing department and procedure, • Appointed engineers to overhaul the maintenance team and facilities.• Guest care, and still enjoys the occasional Scuba Dive Show less
-
-
IT Manager
-
Jun 2020 - Mar 2022
Manage multiple IT operations such as monitoring resort database, internet and WiFi service, workstations, file servers, CCTV, website, and communications for smooth running of resort process. Serve as a consultant and improve HR department and documentation process, formulate and implement SOP’s, and review & overhaul dive shop operations. • Optimised resort business by providing online training to trainees about resort departments.
-
-
-
Scandi Divers Resort
-
Philippines
-
Leisure, Travel & Tourism
-
1 - 100 Employee
-
Resort Manager
-
2018 - 2020
Devised and implemented several cost-cutting strategies by closing of loss-making subsidiaries and integrations of firms assets. Enabled organisation to add retail shop and spa by implying price adjustments, staff training, and incentives strategies which increased resort business. Launched new projects to ensure compliance with new government policies. • Maximised resort business by entertaining customers predominantly from USA & China ensuring multiple return visits. Devised and implemented several cost-cutting strategies by closing of loss-making subsidiaries and integrations of firms assets. Enabled organisation to add retail shop and spa by implying price adjustments, staff training, and incentives strategies which increased resort business. Launched new projects to ensure compliance with new government policies. • Maximised resort business by entertaining customers predominantly from USA & China ensuring multiple return visits.
-
-
-
Devocean Divers Malapascua
-
Philippines
-
Recreational Facilities
-
1 - 100 Employee
-
Operations Manager
-
2018 - 2018
Formulated operating procedures and training methods to improve customer experience and create a franchise framework for locations at diving hotspots elsewhere in the Philippines. Attract & retain travel groups from Europe and Asia due to great customer service. • Maintained the operation at the #1 spot on trip advisor by emerging as a leading provider of valet diving on island. Formulated operating procedures and training methods to improve customer experience and create a franchise framework for locations at diving hotspots elsewhere in the Philippines. Attract & retain travel groups from Europe and Asia due to great customer service. • Maintained the operation at the #1 spot on trip advisor by emerging as a leading provider of valet diving on island.
-
-
-
Atlantis Philippines - Dive Resorts & Liveaboards
-
Leisure, Travel & Tourism
-
1 - 100 Employee
-
Resort Manager
-
2016 - 2018
Assisted and developed a training program to increase, new employees, serving capacity. Managed and delivered high standards of guest care and safety in accordance with organization goodwill. Established, developed, and implemented a new Property Management System successfully. • Following analysis of the IT Department, streamlined and outsourced requirements to reduce FTE by half Saving costs and resources Assisted and developed a training program to increase, new employees, serving capacity. Managed and delivered high standards of guest care and safety in accordance with organization goodwill. Established, developed, and implemented a new Property Management System successfully. • Following analysis of the IT Department, streamlined and outsourced requirements to reduce FTE by half Saving costs and resources
-
-
-
Thresher Shark Divers
-
Philippines
-
Travel Arrangements
-
1 - 100 Employee
-
Operations Manager
-
2015 - 2016
Reduced operation costs by learning and ensuring service of high-value assets such as boats, generators, and compressors, ensured safe, fun, and punctual dive expeditions for up to 300 tanks per day, generated sales by handling walk-in guests and handing over to full time teaching team, contributed to the professional development of tomorrows scuba diving instructors. Reduced operation costs by learning and ensuring service of high-value assets such as boats, generators, and compressors, ensured safe, fun, and punctual dive expeditions for up to 300 tanks per day, generated sales by handling walk-in guests and handing over to full time teaching team, contributed to the professional development of tomorrows scuba diving instructors.
-
-
-
Thresher Cove Resort
-
Philippines
-
Resort Manager
-
2014 - 2015
Thresher Cove was a relatively new resort, having been massively damaged before opening by typhoon Yolanda and suffering financial mismanagement early on, over a period of 1 year developed into a financially independent resort with a great reputation and great reviews. Thresher Cove was a relatively new resort, having been massively damaged before opening by typhoon Yolanda and suffering financial mismanagement early on, over a period of 1 year developed into a financially independent resort with a great reputation and great reviews.
-
-
-
Barker Brettell LLP
-
United Kingdom
-
Law Practice
-
100 - 200 Employee
-
Information Technology Operations Manager
-
2003 - 2013
Supervised and trained a technical support team, selected, planned, and implemented on-budget and on-time delivery of cutting-edge data and networking systems for time-critical applications. Planned and executed office relocations to brand new premises without interruption in London & Birmingham. Supervised and trained a technical support team, selected, planned, and implemented on-budget and on-time delivery of cutting-edge data and networking systems for time-critical applications. Planned and executed office relocations to brand new premises without interruption in London & Birmingham.
-
-
Education
-
2000 - 2002
University of Northampton
HND, Computer Systems Engineering -
1998 - 2000
Northampton College
Advanced Level, Biology, Chemistry, Physics, Physiology & Psychology -
1996 - 1998
Harrogate College
Advanced GNVQ, Science
Community
