Luke Smith

Global User Education Lead at Computershare Governance Services
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • German Elementary proficiency
  • English Native or bilingual proficiency
  • Irish Elementary proficiency

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Bio

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Credentials

  • Conducting an Effective Hiring Interview
    Skillsoft
    Sep, 2020
    - Nov, 2024
  • Business Analysis Overview
    Skillsoft
    Aug, 2020
    - Nov, 2024
  • Planning an Effective Performance Appraisal
    Skillsoft
    Jul, 2020
    - Nov, 2024
  • GEMS Certifcation - GEMS Edit 1
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Admin 1
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Admin 2
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Admin 3
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Admin 4
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Charting
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Edit 2
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Edit 3
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Edit 4
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • GEMS Certification - GEMS Edit 5
    Computershare Governance Services
    Jan, 2018
    - Nov, 2024
  • Android Core Trainer Accreditation
    Google
    Mar, 2016
    - Nov, 2024
  • Android Core Training
    Google
    Feb, 2016
    - Nov, 2024
  • Instructional Design Essentials: Needs Analysis
    Lynda.com
    Aug, 2016
    - Nov, 2024
  • Instructional Design Essentials: Storyboarding
    Lynda.com
    Aug, 2016
    - Nov, 2024
  • Instructional Design Essentials: Models of ID
    Lynda.com
    Jul, 2016
    - Nov, 2024
  • The Neuroscience of Learning
    Lynda.com
    Jun, 2016
    - Nov, 2024

Experience

  • Computershare Governance Services
    • Financial Services
    • 1 - 100 Employee
    • Global User Education Lead
      • Mar 2020 - Present

      Global User Education & Training Team Lead

    • EMEA Training Consultant
      • Dec 2017 - Mar 2020

      Delivery of Remote and Classroom-based SaaS training for the EMEA Region. Creation of SaaS training materials - training agendas, tutorials, user guides, videos, ELearning - Articulate. LMS Management - ePath & Absorb. Salesforce Community site management. Production and publication of Release Notes for governance based software products.

  • O2 (Telefónica UK)
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Territory Trainer
      • Mar 2017 - Nov 2017

    • Experience Lead
      • Jan 2017 - Mar 2017

    • Retail Technical Specialist
      • Nov 2015 - Jan 2017

  • TransPerfect
    • United States
    • Translation and Localization
    • 700 & Above Employee
    • Account Manager (Life Sciences)
      • May 2015 - Oct 2015

Education

  • The Chartered Governance Institute UK & Ireland
    Chartered Governance Qualifying Programme, Business Administration and Management, General
    2022 -
  • Trinity College Dublin
    Master of Science (M.Sc.) - Post Graduate Diploma, Business and Management
    2014 - 2015
  • Maynooth University
    Bachelor of Science (B.Sc.), Biomedical Sciences, General
    2010 - 2014
  • St Patrick's College Cavan
    Leaving Certificate, Leaving Certificate
    2004 - 2010

Community

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