Experience

Michigan Department of State

• United States
• Government Administration
• 100 - 200 Employee

• Student Assistant

  • Oct 2017 - Present

  Customer relations representative Insurance policy specialist Assist with training new employees Communicate with insurance agencies to verify claimant coverage Assist with special projects for other Departments within the State Provide administrative support through updating records and databases Customer relations representative Insurance policy specialist Assist with training new employees Communicate with insurance agencies to verify claimant coverage Assist with special projects for other Departments within the State Provide administrative support through updating records and databases



Ada Township

• United States
• Government Administration
• 1 - 100 Employee

• Parks and Recreation Department Intern

  • May 2017 - Sep 2017

  Volunteer management - leadership, planning, coordination and accomplishment Community engagement - created press releases and email announcements to increase awareness of park programs and opportunities Assisted with planning and implementation of city and special park events Assisted with collecting program data for evaluation Created program evaluation reports, and interpreted data based upon community feedback Assisted with coordinating and running all aspects of the park day camp program Show less



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Nov 2016 - Mar 2017

  Represented the company and acted as the contact point for customer concerns Conducted investigations on assigned cases, confirmed coverage, determined liability, identified subrogation rights, established damages, prepared cases for arbitration and negotiated settlements Inspected damaged property to determined claim related coverage. Estimated the cost of repair or replacement value of damaged or stolen property Represented the company and acted as the contact point for customer concerns Conducted investigations on assigned cases, confirmed coverage, determined liability, identified subrogation rights, established damages, prepared cases for arbitration and negotiated settlements Inspected damaged property to determined claim related coverage. Estimated the cost of repair or replacement value of damaged or stolen property



Freemont Community Recreation Authority

• Fremont, Michigan

• Guest Services Director

  • Apr 2015 - Jun 2016

  Interviewed candidates and handled the onboarding process for new hires Screened resumes and maintained job postings Managed, trained, evaluated and led a staff of 15 employees Managed guest services, effectively resolved problems and delivered solutions Promoted the Recreation Center at vendor events and created marketing materials Created social media posts and responded to community inquiries Scheduled and managed all youth programs and sports Demonstrated effective budget oversight for several programs Implemented and facilitated all aspects of the Michigan Recreation and Park Association's "Come Out and Play" grant Obtained Lifeguard Certification and developed swim course curriculum Demonstrated effective budget oversight for several programs Assisted in evaluating recreation programs and planning community events Assisted in fostering community partnerships and developing joint community ventures Managed, directed, and coordinated all aspects of the summer day camp program Show less



Fremont Community Recreation Authority

• Fremont, Michigan

• Assistant Recreation Director Intern

  • Dec 2014 - Apr 2015

  Promoted to Guest Services Director Managed guest services and customer relations Supervised Swim, Running and Day Camp Programs Trained and evaluated staff members Created marketing materials and wrote press releases for community promotion Promoted to Guest Services Director Managed guest services and customer relations Supervised Swim, Running and Day Camp Programs Trained and evaluated staff members Created marketing materials and wrote press releases for community promotion



YMCA of Metropolitan Chicago

• United States
• Non-profit Organizations
• 700 & Above Employee

• Outdoor Education Facilitator - Camp Pinewood

  • Mar 2014 - Oct 2014

  Taught elementary, middle and high school students about nature and the environment based on Michigan Grade Level Content Expectations in an accredited camp settingManaged camp staff and volunteer leadersMonitored student behavior and safety

• Logistics Coordinator and Land Program Director - Camp Pinewood

  • Jun 2014 - Aug 2014

  Managed and scheduled daily camp activities and day trips. Allocated resources, including staff, supplies, and materialsScheduled, organized, planned and led two-day long canoe trips (15 students plus staff)Responsible for onboarding new employees and assisting with reference checksAssisted with training, supervising and evaluating camp staffInstructed and supervised rock climbing, canoeing, archery, zipline and hiking activities including safety instruction and proper equipment usageDeveloped training and provided ongoing support regarding safety, logistics and procedures for camp staff Show less



Sylvan Learning Centers

• United States
• Education Management
• 400 - 500 Employee

• Enrollment Manager

  • Sep 2013 - Mar 2014

  Administered academic assessments to students using standardized and customized assessment toolsEstablished relationships with non-profit agencies, seeking cooperative venturesOrganized and managed vendor fairs using social media to follow-up on contactsWrote grant proposals for Sylvan Learning and Social Service OrganizationsUtilized a customer relationship management system

• Student Intern

  • Dec 2012 - Aug 2013



Sylvan Learning Centers

• United States
• Education Management
• 400 - 500 Employee

• Teacher's Assistant

  • 2006 - 2010