Luke Robertson

Head of IT at BSR Group
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Contact Information
us****@****om
(386) 825-5501
Location
Binegar, Somerset, United Kingdom, GB

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Credentials

  • ITIL Foundation - IT Service Management
    BCS, The Chartered Institute for IT
    Oct, 2017
    - Nov, 2024
  • PRINCE2 Agile® Foundation & Practitioner
    APMG International
    Mar, 2020
    - Nov, 2024
  • Snow SCP Certified
    Snow Training
    Mar, 2013
    - Nov, 2024

Experience

    • Services for Renewable Energy
    • 1 - 100 Employee
    • Head of IT
      • Jul 2014 - Present

      • Day to day leadership of the IT team including contract staff. • Delivery of IT service, SLA's and development goals. • IT budget planning, management and forecasting. • Development of IT strategy in alignment to the business road-map.• Implementation and adoption of O365 and SharePoint Online

    • United Kingdom
    • Accounting
    • 700 & Above Employee
    • Head of Applications & Hosting
      • Oct 2013 - Jun 2014

      • Leading a disbursed application delivery team (x5)• Software selection analysis, against overall IT and business strategy.• Application management, including upgrade testing, rollback procedures and delivery.• Software Asset Management, licensing compliance and assurance reporting.• Software request control processes and procedures aiding ISO 27001 accreditation.• Leading the Support desk for centralised and managed applications.

    • Accounting
    • 300 - 400 Employee
    • Applications & Hosting Manager
      • Jan 2011 - Sep 2013

      Applications Manager responsible and accountable for the hosting, delivery, and procurement of RSM Tenon business applications, as well as managing a multi million software budget for a 2500+ user base with over 150 core applications. This is a key position within IT and responsible for building and developing a Business Applications Team and application infrastructure that provides an exceptional level of application service to RSM Tenon.- The ability to manage and develop a geographically dispersed team.- The ability to devise and implement application management and deployment strategies.- The ability to devise and implement management and control processes to cover licensing, software requests and updates. SAM- Excellent communication skills to bridge the gap between the business and technical team members.- Willingness to travel around the business talking to key people to improve the understanding of how the applications team impacts the various business areas.

    • Applications Team Leader
      • Feb 2009 - Jan 2011

    • IT - Management Systems Specialist
      • Jun 2005 - Feb 2009

    • Desktop Technician - Tier 2 Support
      • Jun 2000 - Jun 2005

Education

  • Strode College
    Advanced GNVQ, Information Technology
    1998 - 2000
  • Whitstone School
    1992 - 1998
  • Oakhill School
    1986 - 1992

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