Experience

Productivity Bootcamp

• Australia
• Construction
• 1 - 100 Employee

• General Manager

  • Jul 2022 - Present

  The aim of Productivity Bootcamp is to develop young people into the workforce of the future. Our focus is on the construction industry, primarily driven to addressing the alarmingly low apprenticeship completion rate that is in turn creating critical skills shortages. Productivity Bootcamp combines hands-on trade training with innovative, soft skill components that shape a productive mindset and strong, transferable work ethic in the young people we train. Our graduates are prepared to handle challenges, both within and external to their future employment, that ensures ongoing success in all aspects of life. Being afforded the opportunity to lead Productivity Bootcamp has been a rewarding challenge both personally, and importantly from an outcomes perspective. It was a long term goal to assume overall responsibility of the strategic direction of a social enterprise, and lead a group of dedicated and like-minded people in creating positive outcomes for others. As a wholly Government (Federal and State) and philanthropically funded organisation, the greatest challenge I assumed in taking this role has been sourcing funding to secure future operations. Initially, operations across Productivity Bootcamps four NSW sites was scheduled to end in mid-to-late 2023. Through carefully constructed funding applications, supported by robust data and independent reviews, I was able to source and extend operational funding through the end of 2025 (a total of $5mil). The process has strengthened my relationship with Government agencies (to Ministerial level) and honed my business development skills. The new challenge is developing commercial opportunities to support, and in time reduce the reliance on a fully funded model. I have developed legal frameworks to source commercial opportunities in employment and alternate training that utilise the strengths of the funded model to broaden opportunities within the candidate base. Show less



St Vincent de Paul Society NSW

• Australia
• Non-profit Organizations
• 400 - 500 Employee

• Recycling and Distribution Centre Manager

  • Jul 2019 - Jul 2022

  Initially employed as the Recycling and Distribution Centre Manager for Parramatta region, I was successful in gaining the role for the entirety of the Sydney Metropolitan region effective Jul 2020. This saw my responsibilities increase from supporting a store network of 20 sites to 87 sites, and managing an FTE increase from four to 30 staff that included sub-management and regional satellite staff (not including volunteer workforce). Leading my team through a period of large scale organisational change whilst simultaneously maintaining operational requirements and adhering to COVID-19 protocols was extremely challenging. Those challenges required consultative management, working closely with my team to discover the strongest methods to embed procedural changes and ensure the least disruptive path to transition. I developed new KPIs and performance measures to maintain focus on these new procedures and ensure the improvements made continued seamlessly into the future. Notable successes included: - Increasing production by 10% during a period where donations have decreased by up to one third, through improved production flow and building an adaptable workforce. - Building an adaptive workforce through improved training methods and initiating performance reviews where shared goals are initiated, thus giving staff more responsibility over their roles and output. - Initiating process changes and engaging with retail partners to increase DIFOT from a low of 40% to maintaining consist output in excess of 90%, highlighting an ability to enable change across organisational boundaries. - Driving new recycling techniques that led to increased revenue in the field by over 50% across the 2021/2022 financial year, in turn reducing cost of waste and championing our region in the Society's goal of reaching zero landfill. Show less



CHEP

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Logistics Execution and Compliance Manager

  • Dec 2018 - Jul 2019

  Core responsibility of role was managing all freight contracts for the provision of freight services both within Australia and internationally involving import/export to/from Australia. These responsibilities extended to maintaining costs within expected budget allocation ($AUD70mil) while ensuring service provision met the expected requirements of all CHEP business functions. Key achievement within the role was the successful negotiation and establishment of a new NSW Metropolitan freight contract. The process involved reviewing terms within the current contract and looking for new opportunities, then engaging with current and potential suppliers to gauge interest and understand expectations. Once this understanding was achieved the next step was to develop both the tender process and supporting contract to be offered, which involved close consultation with CHEP legal, finance, marketing and sustainability departments. With all internal agreements in place we were able to illicit responses and begin the analysis and review process. The outcome was a definitive costing and benefit analysis that allowed a preferred supplier to defined, and concise reporting on this outcome to be communicated to senior management for further negotiation and approval. The complexity of this process meant review did run slightly beyond projected implementation date, however the contract was delivered in budget and the tender process and contract were approved for use in all future contractual reviews. Show less



GlamCorner

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Manager

  • Apr 2018 - Sep 2018

  Managed all supply chain and customer service functions with the defined purpose of implementing dedicated policy and procedures to instill an operational structure within a tech start-up environment. The role and entrepreneurial environment required me to commit to changes and find success based more on my experience and business acumen as opposed to dedicated data. This allowed both myself and the business to adapt quickly and implement change at an accelerated rate. Initially used my extensive experience in freight management to engage our freight suppliers, build understanding of the network and agreed service delivery, and find opportunities for improvement. Drove an 8% saving in total freight costs without negatively affecting the relationship with suppliers and overall service levels through collaboration with providers and defining accountability. These changes also required close collaboration with IT engineers to interface direct website sales with the improved contract terms to maintain system intuition. Review then expanded into analysis of freight cost recovery via customer sales, where through rapid testing were able to establish an improved pricing policy that led to 104% recovery of freight costs. Led enhancement of processes through engaging staff base to build operational procedures. Empowering staff to build the platform gave ownership of the process to them, and thus allowed changes to be implemented rapidly and concisely. Successful outcomes included: - development of new warehouse layout that improved storage by 40% and improved production flow. - increased productivity by 34% through improved staffing methods and performance criteria. - improved revenue retention through robust customer service policy without a negative effect on customer satisfaction. Show less



MILLFORM AUSTRALIA

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Logistics Manager

  • Feb 2017 - Mar 2018

  Responsible for the effective and efficient delivery of all logistics services in support of Millform's sales and production functions, with the primary goal of reducing costs through improving utilisation of Millform assets and streamlining logistical processes. Lead a team of logistics coordinators and truck drivers towards a more customer focused view of logistics operations and improve throughput to better serve client needs and increase revenue. Manage the company fleet of prime mover/trailer combinations to improve freight capacity and ensure adherence to governed compliance standards. Analyse cost structure of logistics activities and model potential scenarios and outcomes in order to discover opportunities for improvement, and develop strategic implementation plans accordingly. Present business cases to senior management and ownership (board level) to garner support and/or approval for new initiatives, including ROI analysis where capital expenditure is required. Establish strong cross-functional relationships to assist other business areas with process improvement initiatives and develop best-fit solutions for the Millform's over-arching strategy. Successful process improvement outcomes include: - Increasing DIFOT from a base rate below 60% to a position of 95+%. This was achieved by re-designing the fleet delivery schedule to provide greater coverage across our national customer regions whilst simultaneously decreasing the need for additional contractor services. - Negotiate service delivery contract with 3PL provider for permanent rigid truck support for local deliveries, allowing Millform fleet to concentrate on long-haul interstate work. This led to increased capacity of 40%, decreased costs of up to 10% on fleet running expenses, and opportunity for freight cost recovery through backload services to new and existing clients. Show less



Freightliner Australia

• Pymble NSW

• Operations Coordinator

  • Dec 2014 - Feb 2017

  Manage all aspects of soft commodity rail freight operations from inception to execution. Meet with clients to discuss requirements for transport of containerised freight and develop transport plans to meet client needs through detailed analysis. Negotiate service delivery aspects with suppliers, including Government transport and infrastructure agencies, private rail network controllers, stevedores, shipping lines, container services and asset providers to ensure delivery of transport plan. Assign staff and develop rosters in line with safety and fatigue requirements to ensure transport deliverables are achieved and employee wellbeing is maintained. Coordinate and manage all live rail freight operations, including incident management and service delays. Ensure conformance to all regulatory requirements, including incident investigation and reporting, workplace health and safety, network mandated technical constraints and industrial relations law. Monitor key performance indicators, such as on time delivery, train conformance, and tonnages carted, in order to recognise future service delivery improvements and comply with internal and external audit requirements. Monitor and control financial expenditure to meet budget constraints and improve operational efficiency. Develop policy and procedures to ensure continuity and stability of service delivery, and review on a regular basis. Advise staff of policy and procedure changes and schedule training where changes are deemed significant. Mentor staff in order to provide career advancement and promotion opportunities. Carry out administrative activities in support of operations. Assist other areas of the business where needed. As a consequence of my performance in this role our organisation was awarded 10/10 customer satisfaction score in the JD Power Global survey of 2015. Show less



Champion Data

• Australia
• Spectator Sports
• 100 - 200 Employee

• Data Capturer

  • Feb 2016 - Sep 2016

  Casual role. Live capture of data for National Rugby League matches. Role requires high attention to detail as statistics are updated in real time, duties include review and analysis of all statistics captured. Casual role. Live capture of data for National Rugby League matches. Role requires high attention to detail as statistics are updated in real time, duties include review and analysis of all statistics captured.



Royal Australian Air Force

• Armed Forces
• 700 & Above Employee

• Logistics Systems Manager

  • Jan 2014 - Nov 2014

  Manage all IT infrastructure and programs required to support Air Force logistics operations. Measure supplier performance against contract deliverables and engage with suppliers to rectify any known issues. Assess client needs across multiple work boundaries and address requirements with suppliers in order to enhance and improve system capabilities. Benchmark and review IT infrastructure against best in practice commercial systems to guide future direction of logistic IT improvement programs. Act as a subject matter expert on all logistical and supply chain matters related to every project undertaken within the unit.Develop and maintain communication program with all IT stakeholders. Maintain unit website and edit and produce newsletters to engage stakeholders and notify of future directions of IT infrastructure. Administer and manage all meetings, including annual IT stakeholder conference, and collate outcomes and feedback into detailed reports for unit hierarchy. Show less

• Platoon Commander

  • Jan 2012 - Dec 2013

  Command platoon in an effective and efficient manner, ensuring client needs are met whilst training and development standards for personnel are maintained. Oversee development for all movement plans, both local and international, and assign staff duties accordingly. Develop movement plans based on analysis of customer requirements and make the most effective use of all movement assets available, through either military or civilian air, sea, road and rail infrastructure. Liaise with movement asset providers to understand their requirements and negotiate service delivery aspects to best meet customer needs. Arrange service level agreements with civilian service providers and maintain service standards.Engage with relevant Government agencies, Federal and State, to enable all transport requirements. Complete and deliver all required documentation to ensure all movements, local and international, are completed without incident. In the case of any incident, investigate circumstances and construct detailed report into occurrence. Provide operational solutions to incidents and make procedural and governance changes accordingly.Maintain operational preparedness of platoon staff. Requires adjusting staff workloads to ensure exposure to all movement planning and execution roles, and developing detailed training programs to improve service delivery and enhance staff development. Monitor staff performance and provide guidance and mentoring as required. Show less

• Movements Detachment Commander

  • Jan 2013 - Aug 2013

  Command the central transport node at Al Minhad Air Base in the UAE in support of Australian and coalition partner warlike operations in the Middle East. In addition, command satellite site in Dubai Free Trade Zone responsible for import/export of all Australian Defence Force principle equipment.Manage the concentration of personnel and equipment required to conduct operations and arrange transportation for on-forwarding to operational outposts as well as repatriation to home location. Initiate reception duties for all inbound personnel and manage airport terminal services, including screening, baggage checks, catering and ground transport. Monitor principle equipment movements and cargo transport, ensuring all relevant import/export documentation is complete. Engage with external agencies, including Australian consular bodies, Foreign Affairs, Customs and Quarantine, to ensure all international movements are conducted in the most efficient legal manner. Review cargo shipments and documentation to ensure integrity is maintained.Assess and manage workflow across staff base to ensure even workload and staff development. Provide guidance and mentoring to staff to aid personal development and provide the highest level of customer service to stakeholders. Engage stakeholders to ascertain movement requirements and develop strategies to enact developed movement plan. Liaise with coalition partners and negotiate reciprocal service arrangements to cover transport shortfalls. Organise commercial transport providers where military assets are not available. Monitor contract services to ensure continuity of service delivery. Show less

• Airfield Operations Manager

  • Jun 2011 - Dec 2011

  Manage the Air Base Command Post, responsible for all airfield services required to maintain flight operations. Maintain situational awareness of all aircraft movements to ensure adequate levels of support are available and administered. Attend operational planning conferences and meetings to garner customer requirements and detail current service levels to ensure all considerations are measured. Compile reports on airfield status for Commanding Officers and conduct daily situational briefs.Liaise with all visiting Australian and coalition forces and engage appropriate lodging squadrons to ensure service delivery meets customer needs. Forecast upcoming airfield activities and allocate resources accordingly. Manage Command Post staff and develop detailed training and succession plans. Assume role of Emergency Operation Centre in the instance of any airfield emergency, enlisting the help of civilian emergency services where required. Provide assistance for civilian emergency that require local airfield access. Develop and maintain operating procedures pertinent to successful airfield emergency management. Show less

• Transit Security Element 2IC

  • Jan 2011 - May 2011

  Provide management support to the Commander and assume responsibility in their absence. Conduct close protection security duties in support of Australian Government border security operations regarding the processing of asylum seekers. Manage security teams and allocate to specific Navy/Customs vessels dependent on availability and required task.Conduct boarding operations of irregular entry vessels and assist in the transfer of asylum seekers to onshore processing centres. Assist in asylum seeker processing and provide a safe environment for processing operations to be conducted. Manage incidents that occur and install procedures to prevent re-occurrence. Investigate and report on all incidents. Compile regular reports for Federal Government agencies on security operations conducted by my teams. Show less

• Warehouse Manager

  • Jul 2008 - Dec 2010

  Responsible for the management of all warehousing and distribution activities conducted by Defence personnel in support of contractor led distribution centre operations. Assist with contract compliance activities and ensure key performance indicators and corporate governance activities are maintained. Analyse key performance indicators and assess trends and opportunities to enhance future performance. Provide guidance to customer units on contracted distribution activities and mediate any issues between customer and contractor. Develop and strengthen relationship between Defence personnel, contractor staff and customers.Coordinate provisioning of personnel to military activities whilst maintaining warehousing requirements. Develop detailed training and staff development plans, and assign staff to tasks based on function and learning opportunities. Report on staff performance and task outcomes to management, and develop methods to enhance team morale and relationships with contractor staff. Show less



Direct Alarm Supplies

• Granville, New South Wales, Australia

• Storeman

  • Jul 2004 - Mar 2007

  General warehousing duties, such as receipt and storage of goods, pick/pack of customer orders and cyclical stocktaking. Main area of responsibility was returns management, which included organising repair and/or replacement of customer goods, delivering loan units to clients, and coordinating repairs with suppliers. Whilst conducting this role I was able to move the entire repair process to a computerised system and develop a set pricing schedule for customers to allow for up front payment, thus minimising turn around time. Show less



AEW

• Castle Hill, New South Wales, Australia

• Storeman

  • Dec 2002 - Jun 2004



The Good Guys

• Australia
• Retail
• 700 & Above Employee

• Retail Sales

  • May 2001 - Sep 2002