Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Coordinator

  • Aug 2021 - Present

  • Provide exceptional support via email, and web-based chat email, to insurance plans, patients, and prescribers. • Work through a variety of time-sensitive and detail-oriented projects daily in order to help our patients. • Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service. • Improve workflows by using critical thinking skills to track activity and identify areas for improvement. • Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company. • Offer exceptional Prior Authorization knowledge via phone to patients and prescribers. • Stay up to date on changing procedures and workflows. • Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork. • Coordinate webinars and provide expert knowledge on how to use our software. Show less



The Ohio Department of Taxation

• United States
• Public Policy Offices
• 300 - 400 Employee

• Tax Examiner

  • Mar 2021 - Aug 2021

  • Solving issues with personal income tax • Confers/makes outbound calls to taxpayers and representatives to discuss issues, laws, and regulations involved in returns. • Auditing tax returns • Assist taxpayers in filing returns and calculating their liabilities. • Resolves tax related problems through tax systems software’s, databases, document management software’s, spreadsheets, etc. • Works with accountants to resolve discrepancies in tax liabilities. • Directs taxpayers and maintains knowledge of collection agencies including the Attorney General’s Office. • Reviews IRS correspondences. • Applies knowledge of tax code and adaptation to tax code changes. Show less