Experience

Aylesbury Vale District Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Contact Tracing Call Handler Tier 2

  • Dec 2020 - Present

  • Make outbound calls to COVID-19 cases to complete the NHS Contact Tracing questionnaire with them over the phone • Receive inbound calls from COVID-19 cases who are required to complete the NHS Contact Tracing questionnaire • Based on the information received whilst completing the trace, determine whether a case is required to be escalated due to a possible risk of an outbreak. • Offer guidance and support for people who are self-isolating or have been implacted by Covid-19 • Make outbound calls to COVID-19 cases to complete the NHS Contact Tracing questionnaire with them over the phone • Receive inbound calls from COVID-19 cases who are required to complete the NHS Contact Tracing questionnaire • Based on the information received whilst completing the trace, determine whether a case is required to be escalated due to a possible risk of an outbreak. • Offer guidance and support for people who are self-isolating or have been implacted by Covid-19



Safestore Self Storage

• United Kingdom
• Warehousing and Storage
• 200 - 300 Employee

• Sales Consultant

  • Jun 2019 - Nov 2020

  Handling of warm-enquiries leading to sales with an emphasis on upselling. Admin and maintenance of a 40,000sf warehouse with over 300 customers. debt control, health and safety and taking charge of the store when the manager is away Handling of warm-enquiries leading to sales with an emphasis on upselling. Admin and maintenance of a 40,000sf warehouse with over 300 customers. debt control, health and safety and taking charge of the store when the manager is away



ICE - International Currency Exchange

• Luton, United Kingdom

• Bureau de change cashier

  • Oct 2013 - May 2019

  Acting as a cashier buying and selling currency Selling national express tickets Assisting passengers in their travel needs Acting as a western union agent Knowledge of money laundering regulations Acting as a cashier buying and selling currency Selling national express tickets Assisting passengers in their travel needs Acting as a western union agent Knowledge of money laundering regulations



University of Northampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Representative

  • Sep 2012 - Jun 2013

  Responsibilities • Collect course feedback and concerns from students • Act as a liaison between student and university course officials • Attend regular meetings with university officials to highlight student concerns • Discuss course improvements and provide feedback to the students Responsibilities • Collect course feedback and concerns from students • Act as a liaison between student and university course officials • Attend regular meetings with university officials to highlight student concerns • Discuss course improvements and provide feedback to the students



University of Northampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• Research assistant

  • Feb 2012 - Jun 2012

  Working as part of a team to carry out pedagogical research on behalf of the University of Northampton on the Student use of a newly installed E-book service. The role had me utilise a range of data collections methods, data analysis and presenting out findings at an end of year conference. Tl:dr Collect data, analysis data and present data. Deadlines Working as part of a team to carry out pedagogical research on behalf of the University of Northampton on the Student use of a newly installed E-book service. The role had me utilise a range of data collections methods, data analysis and presenting out findings at an end of year conference. Tl:dr Collect data, analysis data and present data. Deadlines