Experience

ConcertAI

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services Manager

  • May 2023 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Industry Solutions & Services Manager

  • Dec 2020 - Apr 2022

  EAM Transformation Project – Process Architect• Led a 10-person cross-functional team in the deployment of a work management system using agile methodology, addressing over 500 business requirements• Conducted a 3-week workshop to confirm to-be business processes and define business requirements• Trained over 100 end-users during a 5-week user training period, and provided 4 weeks of in-person support to ensure successful adoption of the work management system

• Industry Solutions & Services Consultant

  • Dec 2017 - Dec 2020

  GIS Replacement Project – Electric Deployment Lead• Developed a 700-step cutover plan, incorporating input from a 100-person project team, to successfully deploy a new geographic information system and integrate it with 20+ existing production systems• Collaborated with clients to create a cutover strategy that effectively mitigated risk and addressed concerns, resulting in a smooth transition to the new systemGIS Replacement Project – GWD Deployment Lead• Developed, tested, and deployed a cutover plan for successful implementation of a new graphic work design tool• Facilitated discussions with clients, vendors, and project leadership over a 4-month period, covering topics such as status reporting, deployment planning, and cutover execution, leading to a successful go-liveEnterprise Asset Management System Enhancement Project – Design Engineering Functional Lead• Designed, tested, and deployed 19 system enhancements to address systematic process flaws and increase billing process reliability, resulting in a 25% reduction of billing backlogs and improved end-user experience• Educated 300+ end-users through online webinars, demonstrating new enhancements and business processesEnterprise Asset Management System Replacement Project – Design Engineering Functional Lead• Directed 2-week requirement gathering workshops to capture key requirements and define to-be processes• Designed and implemented seven business-critical interfaces integrating the work management system with the existing graphic work design tool and customer service portal• Organized the development and execution of 70+ test scripts across four cycles of testing, successfully detecting and resolving 32 risks and issues that had the potential to impact key business decisions and processes• Led two-week workshops with 20+ users collecting client input and obtaining user acceptance for deployment Show less

• Senior Technology Consultant Analyst

  • Dec 2016 - Dec 2017

  Nuclear Plant Acquisition Project – Change Manager• Identified and trained 47 critical training topics in the 9 weeks prior to the plant acquisition• Created over 20 training guides to acclimate 200+ end-users to the site's new technical infrastructure

• Technology Consulting Analyst

  • Aug 2015 - Dec 2016

  Enterprise Asset Management System Implementation - Functional Analyst• Established requirements and detected RICEFW items for clearance and tagging functional area• Designed three major integrations between the work management and clearance & tagging systems• Led test script development and execution for functional area during two passes of system testing and three passes of integration testing• Scripted and validated data mapping tests using SQL during five rounds of testing• Tracked and resolved defects during 24/7 on-site deployment support Show less



Philadelphia Water Department

• Government Administration
• 400 - 500 Employee

• Engineering Intern

  • May 2014 - Aug 2014

  • Prevented potential flooding in collector systems through hydraulic system analysis • Developed bi-weekly sewer investigation report for the Department of Public Health leading to consistent reporting of insect infestation • Inspected and corrected work order database for consistent and accurate data entry • Documented weekly meeting discussions resulting in clear delegation of responsibilities • Prevented potential flooding in collector systems through hydraulic system analysis • Developed bi-weekly sewer investigation report for the Department of Public Health leading to consistent reporting of insect infestation • Inspected and corrected work order database for consistent and accurate data entry • Documented weekly meeting discussions resulting in clear delegation of responsibilities



Plymouth Swim Club

• Plymouth Meeting, PA

• Lifeguard Supervisor

  • May 2012 - Sep 2013

  • Directed a staff of 30 lifeguards through creating schedules, managing club events, and ensuring the safety for the 100+ members of the swim club • Managed club membership and grounds performing member sign-up, handling member complaints, and operating the control systems for the club's three pools • Directed a staff of 30 lifeguards through creating schedules, managing club events, and ensuring the safety for the 100+ members of the swim club • Managed club membership and grounds performing member sign-up, handling member complaints, and operating the control systems for the club's three pools