Experience

Practice Plan Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• System Administrator

  • Jul 2022 - Present

• System Technician

  • Dec 2018 - Jul 2022

  • Provide end-user support in accordance with the service delivery policy• Maintenance & rebuilds of both desktop and laptop systems, including Windows and Apple software. • Maintenance & rebuilds of servers running Windows 2016 and upwards.• Providing multi-vendor Software support (Sage, IBM/HCL Notes, MS Office, Exchequer etc)• Back Up Monitoring using Veeam Backup• Light project work, including the implementation of Mange Engine, which deploys systems and patches to clients IT equipment.• Assisting in a mail migration to 365 Office from HCL Notes and Exchange mail. • Assisted Migration of Mobile MDM solution from MAAS to Intune.• Upgraded a server which runs the Oak call recording which the company uses for customer service training.• Currently in the process of implementing Microsoft One Drive for business



Guestline

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Second Line Support Engineer

  • Jun 2018 - Nov 2018

  • Supporting Hoteliers with their Electronic Point of Sale (EPOS) systems and Interfaces. • Configuration of the Guestline EPOS till system for customers. • Troubleshoot and reconfiguration of EPOS printers where required. • Balance the hotels End of Day takings which were stuck in the database by using Basic SQL scripts and commands. • Remote support using GoToAssist Remote accessing software. • Triage of calls through the support system • Maintaining SQL database and troubleshooting server issues linked with the EPOS software. • Communicating as a team to troubleshoot complex issues and escalating to appropriate Team.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Apr 2013 - Jun 2018