Luke Humphries
B2C Sales Manager at Kaplan Professional- Claim this Profile
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Topline Score
Bio
Credentials
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Introduction to Artificial Intelligence
TAFE NSWJul, 2023- Sep, 2024 -
ETFs and Portfolio Construction
Kaplan Professional (Australia)May, 2023- Sep, 2024
Experience
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Kaplan Professional
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Australia
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Higher Education
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1 - 100 Employee
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B2C Sales Manager
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Dec 2017 - Present
• Responsible for developing and continually challenging the B-to-C Sales Team efficiency and effectiveness • Driving the team to achieve sales and growth targets across a wide range of Kaplan Professional products • Engage the team through promoting innovation and creativity to achieve KPI’s • Designing and implementing a strategic business plan based on internal and external market research • Expanding the teams circle of influence with internal and external stakeholders • Presenting sales, revenue and realistic sales forecasts for the management team • Encouraging teamwork and initiative by fostering a high performing and results driven culture • System skills include but not limited to Salesforce, ipSCAPE, Vonage (formerly New Voice Media,) Intercom, Calendly and Microsoft packages Achievements o YoY revenue growth for 2018, 2019 and 2020 o Achieved business revenue budget for 2020 amidst a global pandemic o Awarded ‘Team of the year’ (2018) and 'Golden Kappy' (2019) at the annual awards ceremony Show less
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Head of Direct Sales
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Aug 2016 - Dec 2017
• Part of the AUS Leadership Team • Designed and implemented two globally recognised strategies to drive passenger growth • Coaching a team of 15 sales executives by means of fortnightly 1 on 1’s and call recordings • Driving conversion of leads through Inbound/ Outbound phone calls, text, email and online channels • Creating and monitoring reporting via Salesforce, Tropics and excel spreadsheets • Designed and implemented two commission schemes using effective change management • Constantly challenging and seeking further opportunities to generate leads and grow market share • System skills include but not limited to Tropics, Salesforce, Amadeus and Microsoft packages Achievements o Achieved 14% passenger growth for 2017 departure year o Grown direct business by 3% in 1 year to 30% market share o Awarded office of the year (2017) for contribution to the global business Show less
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STA Travel
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Regional Sales Manager
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Jan 2013 - Jul 2016
• Managing a region of up to 50 staff across 10 retail stores in NSW• Coaching 10 Store Managers a sales management process to enhance the customer experience• Driving sales, productivity and performance through conducting daily store visits• Agreeing a monthly plan to achieve region budget, passenger and attachment targets• Being able to identify and recognise areas of opportunity by the anaylsis of a daily tracker• System skills include but not limited to DTM, Amadeus, 1source, Insurance and Microsoft packagesAchievementso Grew regions passenger and revenue 2 out of 3 yearso Achieved 8 monthly region budgets in a row – a company record!o Launched the first successful kiosk Travel Agents in Miranda Westfield Show less
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Store Manager
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Dec 2011 - Dec 2012
• Leading a team of 5 Travel Experts • Achieving monthly store budgets, passenger and attachment targets• Creating a sales culture through daily coaching and monthly 1 on 1’s• Maintaining store operationsAchievementso Number 1 retail store in Australia by growing store passenger growth by 74% o Achieved 12 out of 12 monthly store budgetso Won Global Store Manager of the year award
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Travel Consultant
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Nov 2010 - Dec 2011
• Inspiring people to buy travel face to face, over the phone or via email by sharing stories and experiences• Using a Connect, Discover, Create, Commit sales process • Selling airfares and products to suit customer’s requirements• Gaining the sale to achieve revenue/ attachment targetsAchievementso Achieved $150k club in rookie yearo Number 2 rookie in NSWo Gained a spot on a rookie famil for achieving $30k in first 3 months
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Equiniti Limited
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United Kingdom
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Retail Office Equipment
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1 - 100 Employee
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Team Leader
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Nov 2009 - Jul 2010
• Managing a team of up to 20 inbound phone executives • Servicing and actioning customers share holder enquries • Driving performance to deliver key performance indicators and grade of service • Conducting floor walking and monthly 1 on 1’s • Managing a team of up to 20 inbound phone executives • Servicing and actioning customers share holder enquries • Driving performance to deliver key performance indicators and grade of service • Conducting floor walking and monthly 1 on 1’s
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Education
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2022 - 2024
Kaplan Business School
Master of Business Administration - MBA, Data Driven Leadership -
2020 - 2022
Kaplan Business School
Graduate Certificate in Business Administration, High Distinction -
2019 - 2020
Kaplan Professional
Diploma of Financial Planning -
2003 - 2006
Nottingham Trent University
Bachelor of Science (B.Sc.), Sports Science and Management
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