Football & Administration Coordinator

• Feb 2020 - Present

Membership Services Officer

• Jan 2015 - Feb 2020

Key Responsibilities : - Provide excellent customer service - including face to face service, telephone, email and written enquiries - Dealing with day to day membership sales and enquiries - Co-ordination of Reserved Seating Allocation and Issues - Problem solving and issue resolution for members - Match day activities and club events - Support the team with membership based activities - Maintaining a reputation for excellence and performance - Reporting and communicating to the Membership Supervisor on a daily basis - General reception duties Skills and Knowledge : - Computer literacy and competence in software (Skills in MS Office) - Ability to cope under pressure - Strong problem solving and issue resolution skills - Organisational and time management skills - Strong work ethic and initiative - Operation and efficient use of Architcs (AFL Membership Database) Show less

Membership and Community Work Experience

• Mar 2014 - Sep 2014

Skills: - Assisted with Match Day clinics & Membership Enquiries - Assisted with Community based clinics (Abbotsford, Victora area) Skills: - Assisted with Match Day clinics & Membership Enquiries - Assisted with Community based clinics (Abbotsford, Victora area)

Ground Operations Manager

• 2014 - 2014

Skills: - Communicating with ground security and gate staff - Ground Inspections with team managers - Time Management - Cash handling - Dispute resolution - Performing well under pressure Skills: - Communicating with ground security and gate staff - Ground Inspections with team managers - Time Management - Cash handling - Dispute resolution - Performing well under pressure