Experience

Quicklink

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Technical Manager / Senior Engineer

  • Apr 2013 - Present

  Activities include traveling globally, working in the field physically connecting and demonstrating products to customers within their workflow. Consulting with key account customers to engineer dynamic hardware and software solutions. Presenting and demonstrating solutions to current and prospective customers the measurable benefits based on needs assessment. Conducting problem analysis and utilising troubleshooting techniques to resolve problems during and after the solution implementation process. Managing key account and maintaining customer interests in the product development lifecycle process. Demonstrate the features and benefits of these products to internal sales and external customers. Provide oversight and coordination of the demo facilities to insure they are capable of demonstrating both hardware and software solutions effectively. Providing pre and post-sale technical support. Perform product launches and technical presentations to the sales staff and/or customers. Providing product training for hardware and software solutions to external customers and sales staff. Maintain minimum level knowledge base within the engineer team on all hardware and software solutions within product portfolio. Produce technical product information to internal and external customers. Provide guidance to the sales team when selling Quicklink solutions. As outlined above, my work demonstrates the full range and diversity of the skills and knowledge I am required to utilise in executing my role and responsibilities to increase sales and strengthen customer relationships.