Experience

Winworks Software LLC

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Vice President Operations

  • Jun 2021 - 2 years 7 months

  Managed 7 direct reports with zero employee turnover. Executed day-to-day operations of business, while still excelling in marketing and support efforts.

• Marketing/Business Development Manager

  • Jun 2015 - Jun 2021

  Led and directed the launch of social media. Coordinated website redesign to make website mobile friendly and up to date with modern standards. Successfully negotiated business partnerships to be mutually beneficial to all parties. Focused on customer experience to drive growth within the company.

• Technical Support Representative II

  • Oct 2014 - Jun 2015

  Supported customers with software issues via phone and screen share sessions. Developed a strong understanding of database structures and operating systems. Led internal campaigns for strong documentation for support issues.

• Technical Support Representative I

  • Oct 2012 - Jun 2014

  Supported customers with software issues via phone and screen share sessions. Exceeded in customer satisfaction through clear communication skills.