Experience

J-Curve Technologies

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2021 - Present

  Part of a shared team that provides both T1 and T2 support for multiple contracts through J-Curve that include both domestic and international clients. Some of the systems that I directly support and troubleshoot are. • Access point control • CCTV systems including both analog and IP systems on closed networks and managed networks. • VOIP services configuration and troubleshooting • Microsoft office administrative • Remote installation support for on site technicians • Microsoft windows 7-11 and Linux ubuntu support • Configuration and troubleshooting of managed networks All contracts are worked through their own ticketing system "5 in total" and are either worked through ticket bin by client using a submission portal or created by myself by answering phones while on call or responding to emails.



City of Longview

• United States
• Government Administration
• 200 - 300 Employee

• Utility maintenance technician

  • Aug 2020 - Oct 2021

  Maintenance mechanic for both water purification and waste water treatment. Department is directly responsible for any and all maintenance and repairs of all equipment/machinery for multiple treatment plants. Position requires extremely efficient troubleshooting and mechanical knowledge. Maintenance mechanic for both water purification and waste water treatment. Department is directly responsible for any and all maintenance and repairs of all equipment/machinery for multiple treatment plants. Position requires extremely efficient troubleshooting and mechanical knowledge.



National Tire & Battery

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Service Manager

  • Sep 2018 - Aug 2020

  Acted as an assistant store manager as well as service manager running a 5 man crew mechanic shop as well as working front end counter sales dealing directly with customers. Acted as an assistant store manager as well as service manager running a 5 man crew mechanic shop as well as working front end counter sales dealing directly with customers.



Loram Maintenance of Way, Inc.

• United States
• Railroad Equipment Manufacturing
• 500 - 600 Employee

• Maintenance Technician

  • Nov 2016 - Sep 2018

  Part of small 4 man group to preform maintenance of machine after each day of use. Performed daily tasks to ensure machine is running at optimal performance such as refill fluids for each engine on the machine, replace any and all grind stones that are worn past a certain point, check and replace any damaged spark blankets, grease all hydraulic cylinders, preform engine checks ensuring all engines and generators are running at optimal performance, check movement and repair any damaged parts for all components on lower half of machine, repair or replace any broken components that are broken are worn.



A Plus Air care

• Shreveport-Bossier City Area

• Field Supervisor

  • Feb 2015 - Apr 2016

  Cleaning and maintaining residential central heating and air systems by cleaning internal components, vacuuming out air ducts, spraying antibacterial/mildews, and installing UV purification systems. Directly training and assisting other technicians within my area "Arklatex". Maintaining a supply of chemicals and supplies from corporate while distributing them throughout technicians. Cleaning and maintaining residential central heating and air systems by cleaning internal components, vacuuming out air ducts, spraying antibacterial/mildews, and installing UV purification systems. Directly training and assisting other technicians within my area "Arklatex". Maintaining a supply of chemicals and supplies from corporate while distributing them throughout technicians.



O'Reilly Auto Parts

• United States
• Retail
• 700 & Above Employee

• Parts Specialist

  • Jun 2014 - Feb 2015

  Provided all retail and installer customers with a high level of service. Support store management in accomplishment of assigned tasks. Quickly matching alphanumeric sequences while stocking freight. Ability to provide outstanding, friendly and professional customer service. Multitasking, while handling customers on the phone and in the store at the same time Provided all retail and installer customers with a high level of service. Support store management in accomplishment of assigned tasks. Quickly matching alphanumeric sequences while stocking freight. Ability to provide outstanding, friendly and professional customer service. Multitasking, while handling customers on the phone and in the store at the same time