Experience

finova

• United Kingdom
• Software Development
• 200 - 300 Employee

• Project Manager

  • Nov 2021 - Present



British Army

• Armed Forces
• 700 & Above Employee

• Junior NCO

  • Aug 2013 - Oct 2021



RSA

• Insurance
• 700 & Above Employee

• Project Manager

  • Feb 2020 - Apr 2021

  Working within the change function of business operations, I was recruited to lead the implementation of a workforce management (WM) system across 2 business areas. During my time my portfolio was expanded to include an additional 5 projects including, an RPA pilot, the deployment of a speech and text analytics tool, and the further deployment of the WM tool to a further 3 business areas. -Chaired the weekly project working group meeting, and the monthly SteerCo. Attendees included head of departments, vendors and other relevant stakeholders. -Managed an initial budget of £1.2mil, which was expanded as additional projects were added. -Managed a team of 4 business analysts, a PMO resource, and an additional PM. -Managed the internal relationship with the software development team, architecture team, and other relevant teams as necessary to ensure project success. -Worked closely with external vendors necessary for the delivery of the projects, holding them to account where required, but promoting a collaborative partnership throughout. -Maintained cost benefit trackers, including all financial information, and regularly submitted these to the central programme for oversight. -Maintained high level and detailed project plans to track and monitor progress, including all risks and dependencies. -Remained agile to flex resources across projects to maintain momentum as they were at different stages of their lifecycle, from initiation through to delivery. -Maintained all project governance throughout. -Built and maintained strong and effective working relationships with all areas of the business, ensuring stakeholders remained engaged throughout the project lifecycle.



FDM Group

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Project Management Consultant

  • Apr 2017 - Apr 2021



Fidelity International

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Management Consultant

  • Apr 2019 - Dec 2019

  Project Manager / Business Analyst – Change Working within the General Business Solutions group (Technology and Operations), project managed two high profile strategic level reviews under the direction of the Head of Change. * Chaired the weekly project working group meeting. Progress against actions agreed would be discussed, with push backs where necessary. Raise issues, distribute tasks and confirm next steps. Working group was comprised of Head of Departments. * Interviewed senior stakeholders across the organisation, to identify what works well / not well with current processes / organisational structures, and to establish business requirements going forward. * Planned and organised workshops to map out high level process requirements which would achieve the business requirements. * Established FTE costs across relevant areas - to feed into the review. * Regularly collected and analysed large data sets - to empirically understand current processes - and then present it clearly and concisely at working group meetings. * Produced and presented the update presentations to the SteerCo, and the final recommendation to the General Operating Committee. * Worked on a variety of ad-hoc tasks as the projects necessitate. * Built and maintained strong and effective working relationships with all areas of the business, ensuring stakeholders remained engaged throughout the project lifecycle.



MS Amlin

• United Kingdom
• Insurance
• 700 & Above Employee

• Risk Consultant

  • Jun 2017 - Jun 2018

  (Project Consultant) Working within the IT operations department, ensuring strategy and framework is embedded throughout. * Project and Change Management - assist in the implementation of projects and focused on enhancing the reporting and analysis of IT risk management information. * Review, update and report on risks on a timely basis. * Provide advisory support in the development of action and remediation plan to manage associated risk. * Act as an internal subject matter expert and develop organisation capability around risk identification remediation and/or mitigation. * Document and report status of agreed activities, remediation plans, owners and commitment dates. * Track and update/close identified activities, gaps and potential risks. * Assist in ensuring accurate data capture of activities and IT risks in support of risk reporting for all levels of management. * Centralise and manage the evidence gathering required to support internal and external audit functions. * maintain strong and effective working relationships with all areas of IT, Risk Management, and extended Compliance Teams.



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Adjudicator

  • Jun 2013 - Apr 2017

  Integral member of the specialised redress department, responsible for assessing some of the Ombudsman’s oldest and most complex cases and training new starters through accreditation. * Proactively built up a strong understanding of how an Ombudsman Service operates, and the legislation governing its function * Sound understanding of Financial Conduct Authority Rules (DISP and ICOB) * Act as a liaison between FOS and one of the 'Big Five Banks' on both project work and complex cases * As part of a team of Ombudsman and Adjudicators, successfully implemented a project which devised a range of solutions to reduce case times from 3 months to 2 weeks * Effectively manage an ongoing case load of 30+ cases, ensuring they are completed in compliance with organisational service levels * Impartially analyse large bodies of evidence and use sound reasoning skills to quickly yet diligently draw accurate and fair assessments * Competent user of Excel and bespoke casework management system to track and manage my workload * Successfully train and mentor new Adjudicators through redress accreditation * Effectively use different communication styles to provide excellent levels of customer service to both internal and external stakeholders through face to face, phone and written communication methods * Currently working towards the CII Certificate in Insurance qualification



Greater London Enterprises

• London, United Kingdom

• Events and Marketing Assistant

  • Sep 2012 - Apr 2013

  Part of a busy events and marketing team for the One London International Trade Team, responsible for delivering a variety of events for both UK Trade and Investment and Enterprise Europe Network (a European Commission program). * Stakeholder engagement. Working closely with other stakeholder organisations (Department for Business Innovation and Skills, City of London and the London Chamber of Commerce) * Lead contact for UKTI’s event ‘Spotlight on Tech in the City’, a high profile event that focused on financial services and enabling technologies, with broader coverage across emerging technologies in payments, fund technology, regulation and fintech sector performance * First point of contact for managing external enquiries * Articulately and confidently communicated with a diverse cross section of stakeholders, from company directors through to caterers * Excellent time management skills which enabled the management of multiple events * Able to thrive in a high pressure time critical environment * Collaborating ideas and assisting with operations in a tight knit team environment