Experience

First4Lawyers Ltd

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Claims Team Leader

  • Jun 2023 - Present



Ovarro

• United Kingdom
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Customer Care Manager UK

  • Jul 2022 - Jun 2023

• Customer Service Manager

  • Sep 2021 - Jun 2023



Parseq

• United Kingdom
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Data Processing Team Leader

  • Feb 2021 - Aug 2021

  • Managing a team of 24 data processing operatives, holding return to work meetings, 121s, developing and implementing coaching plans. • Covering for training team by facilitating training for groups of 20 operatives. • Using pivot tables to assess team performance thus improving key processing activities while staying on schedule. • Managing workforce by communicating clear instructions, implementing standards and effective methods. • Evaluating performance of data processing staff using Advanced Excel formulas to adhere to quality process and improve productivity. • Tracking metrics using Tableau for quality analysis, levels of accuracy, throughput rate and queue management. Show less



Thompsons Solicitors

• United Kingdom
• Law Practice
• 400 - 500 Employee

• Acquire Evidence Executive - Paralegal

  • Jun 2018 - Feb 2021



Irwin Mitchell

• United Kingdom
• Law Practice
• 700 & Above Employee

• Client Contact Unit Team Leader

  • Feb 2017 - Jun 2018

  I began my time at the firm as a Customer Support Representative in the Client Contact Unit. The department specialises in the initial stages of fast-track RTA claims. I was promoted to a Senior Customer Support Representative and then to Team Leader. I currently manage my own team of 10 FTE and assist with the running of 4 teams across the department. As a Team Leader it is my role to manage and motivate members of the teams to assist in meeting our KPI's and delivering the quality service that we provide to our clients. Show less

• Senior Customer Support Representative

  • Sep 2016 - Feb 2017

• Customer Support Representative

  • Sep 2015 - Sep 2016



PM Law Limited

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Client Liaison Officer (Apprenticeship)

  • Sep 2014 - Sep 2015



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Catering Assistant

  • Apr 2014 - Nov 2014