Experience

Riskalyze

• United States
• Internet Publishing
• 1 - 100 Employee

• Manager, Advisor Success and Coaching

  • Jan 2023 - Present

• Manager, Customer Success

  • Jan 2022 - Jan 2023

• Sr. Relationship Manager

  • Jan 2019 - Jan 2022

  - Study the competition to stay ahead- Maintain and promote positive company image- Managed and developed customer success teams - Master a quick turnaround time to resolve customer issues - Work with advisors to successfully advance product adoption - Create effective plans and strategies that meet customers’ needs- Strategically connect with clients and find solutions to decrease churn- Communicate with the sales team about new sales and cross-selling opportunities- Trained employees on how to efficiently track customer retention and prevent losses

• Customer Success Manager

  • Mar 2018 - Jan 2019

  - Directed team on how to effectively help customers to ensure satisfaction- Responsible for overseeing customer retention within the business- Established and implemented customer service policies and procedures - Promoted within the first year- recognized for work ethic and leadership skills- Regularly interacted with new and existing customers and maintained relationships



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Expert

  • Mar 2015 - Feb 2018

  - Often exceeded performance goals - Responsible for sales, product knowledge, and solutions- First to learn about new products to teach team members- Demonstrated proficiency with Apple products to help customers in need- Provided a personalized customer experience with each Apple client to ensure loyalty

• Product Specialist

  • Nov 2013 - Mar 2015



CW Tutt Fisheries

• Deckhand

  • Apr 2013 - Aug 2013

  - Performed a full diversity of tasks on deck, mending nets, engine maintenance, and general boat repair. - Worked on the deck expansion project during its last phase. - Dedicated teamwork with crew members to bring in 1.3 million pounds of salmon in 3 months; tripling previous years catch. - Worked 10-16 hour days while maintaining outstanding work ethic, positive atitude and unity with the crew. - Performed a full diversity of tasks on deck, mending nets, engine maintenance, and general boat repair. - Worked on the deck expansion project during its last phase. - Dedicated teamwork with crew members to bring in 1.3 million pounds of salmon in 3 months; tripling previous years catch. - Worked 10-16 hour days while maintaining outstanding work ethic, positive atitude and unity with the crew.



BJ's Restaurants, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Aug 2011 - Apr 2013

  - Recognized by management as a top server and promoted to trainer. - Superior work ethic and customer service skills paved the way to a promotion to cocktail server. - Worked diligently to develop and maintain a loyal base of repeat customers. - Handled all the cash and credit card payments for my guests with the highest level of professionalism. - Recognized by management as a top server and promoted to trainer. - Superior work ethic and customer service skills paved the way to a promotion to cocktail server. - Worked diligently to develop and maintain a loyal base of repeat customers. - Handled all the cash and credit card payments for my guests with the highest level of professionalism.