Mendaki Tutor

• 2019 - Present

Customer Care Officer

• Apr 2017 - Oct 2017

I provided customer support for people having issues pertaining to their Singpass. My primary role was to assist customers in setting up their Singpass accounts and activating their 2FA verifications. I also assisted in crowd management and customer enquiries. I was also trained in troubleshooting computer systems and customer service etiquette. I provided customer support for people having issues pertaining to their Singpass. My primary role was to assist customers in setting up their Singpass accounts and activating their 2FA verifications. I also assisted in crowd management and customer enquiries. I was also trained in troubleshooting computer systems and customer service etiquette.

Guest Services Associate

• Mar 2016 - Nov 2016

I processed membership applications which requires handling of cash and credit, as well as provided guest service for locals and tourists visiting the park. I also assisted in other customer service needs including situations that may require problem solving, and I also assisted in operational requirements in the day-to-day running of the park. I processed membership applications which requires handling of cash and credit, as well as provided guest service for locals and tourists visiting the park. I also assisted in other customer service needs including situations that may require problem solving, and I also assisted in operational requirements in the day-to-day running of the park.

Part-Time

• Mar 2014 - Apr 2014

I cross trained to be a store runner, and brought products to the Kiosk that is located in the middle of the mall. As a cashier, I helped customers with their selections and prepared their orders. I was also responsible in ensuring that each promotion is talked about. I learned various recipes to prepare and handle the popcorn safely. I cross trained to be a store runner, and brought products to the Kiosk that is located in the middle of the mall. As a cashier, I helped customers with their selections and prepared their orders. I was also responsible in ensuring that each promotion is talked about. I learned various recipes to prepare and handle the popcorn safely.

Part-Time Barista

• Nov 2012 - Nov 2012

I provided customer service, take orders and make coffee, tea, and other drinks to customer specifications. I was also trained to operate cash registers and credit card machines. I underwent a Food & Beverage safety course as part of my training. I provided customer service, take orders and make coffee, tea, and other drinks to customer specifications. I was also trained to operate cash registers and credit card machines. I underwent a Food & Beverage safety course as part of my training.