Experience

PrepayPower

• Ireland
• Utilities
• 200 - 300 Employee

• Senior Sales Support Administrator

  • Aug 2018 - Present

  Dublin, Leinster, Ireland My responsibilities include: • Managing and schedules all Prepay Power installations across Ireland and ensures they run in an efficient and timely manner. • Prepare all daily reports to ensure the team are meeting all of their targets. • General administration of workload and upkeep of spreadsheets. • Managing and developing a team of 3 administrators within a fast paced environment. • Oversee the day-to-day running of the ream including team meetings and monthly reviews… Show more My responsibilities include: • Managing and schedules all Prepay Power installations across Ireland and ensures they run in an efficient and timely manner. • Prepare all daily reports to ensure the team are meeting all of their targets. • General administration of workload and upkeep of spreadsheets. • Managing and developing a team of 3 administrators within a fast paced environment. • Oversee the day-to-day running of the ream including team meetings and monthly reviews. • Motivates, guides and supports the agents to ensure high quality customer service. • Liaise with other departments to ensure the Company standards are met and to deliver an excellent customer service to all customers. • Working alongside the Team Supervisor to define strategy for the team to deliver on all agreed KPI’s. • Reporting to Senior Management on a daily basis to assist with any issues internally or externally in relation to our customers. • Point of referral for complex and escalated queries. • Continually improving and implementing changes to meet the needs and targets of the team. • Using Customer Relationship Management systems on a daily basis. • All other administrative duties that may arise on a day-to-day basis. • Adhere to all Company policies, procedures and regulations.

• Sales Support Administrator

  • Aug 2016 - Aug 2018

  Dublin, Leinster, Ireland - Worked as part of the fast paced onboarding team which consisted for the onboarding Manager, myself and 3 Administrators. My responsibilities included: • Taking inbound calls in relation to any queries or issues customers may have regarding their installations. • Responsible for making outbound calls to customers provide them with information on their installation. • Ensure all personal targets which are set by the Senior Administrator and Senior Management team are met… Show more - Worked as part of the fast paced onboarding team which consisted for the onboarding Manager, myself and 3 Administrators. My responsibilities included: • Taking inbound calls in relation to any queries or issues customers may have regarding their installations. • Responsible for making outbound calls to customers provide them with information on their installation. • Ensure all personal targets which are set by the Senior Administrator and Senior Management team are met daily. • Assisting with the development and maintenance of customer relationships alongside the sales team.



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Manager

  • Feb 2015 - Aug 2016

  Dublin, Leinster, Ireland - Managed and sustained the fast paced frontline service to customers alongside the Marketplace Manager. My responsibilities included: • Provided the frontline service to customers that would enhance the Company’s position as one of the Country’s leading bookmaker. • Promoted products and services in such a way to generate profitable turnover. • Operated within the Company policies and procedures, recommending any appropriate changes. • Set up and closed the shop in… Show more - Managed and sustained the fast paced frontline service to customers alongside the Marketplace Manager. My responsibilities included: • Provided the frontline service to customers that would enhance the Company’s position as one of the Country’s leading bookmaker. • Promoted products and services in such a way to generate profitable turnover. • Operated within the Company policies and procedures, recommending any appropriate changes. • Set up and closed the shop in accordance with company guidelines & procedures. • Supported the Marketplace Manager to control administration, safety, security and financial systems for the efficient and safe operation of the shop. • Assumed responsibility for operational and people management requirements in the absence of the Marketplace Manager. Achievements: Elected Customer Service Advisor 2014 by the Marketplace Manager and chosen by Regional Manager to carry out Company promotion around Dublin City Centre which required face to face customer service.

• Customer Service Advisor

  • Mar 2013 - Feb 2015

  Dublin, Leinster, Ireland My responsibilities included: • Operated BS2000 with speed and accuracy taking action to minimise queuing. • Processed bets paid for, or by, other shops and promote this service to customers who move in and out of the area to encourage repeat business. • Used in-shop equipment, including new technologies to enhance customer service. • Demonstrated a commitment to working effectively as part of the shop team. • Actively participated and contributed to the success of the… Show more My responsibilities included: • Operated BS2000 with speed and accuracy taking action to minimise queuing. • Processed bets paid for, or by, other shops and promote this service to customers who move in and out of the area to encourage repeat business. • Used in-shop equipment, including new technologies to enhance customer service. • Demonstrated a commitment to working effectively as part of the shop team. • Actively participated and contributed to the success of the shop team and achievement of shop business plans. • Took and followed reasonable instruction from the line manager in relation to duties and work activities.