Sr. Customer Success Manager

• Sep 2023 - Present

Customer Success Manager

• Jan 2022 - Sep 2023

Regional Manager

• Oct 2021 - Jan 2022

General Manager

• May 2019 - Oct 2021

General Manager of Dutch Love Cannabis in Ottawa ByWard Market Duties: Monitoring sales floor. Educating staff and customers on products. Ensuring ID checks are happening, checking for sign of intoxication. Using Cova Software and Chase/Merrco sales Terminals to process transactions. Using Dutchie supported by Shopify to process pick-up orders. Using OnFleet to run deliveries during pandemic. Scheduling using 7Shifts and WhenIwork Authorizing payroll with ADP… Show more General Manager of Dutch Love Cannabis in Ottawa ByWard Market Duties: Monitoring sales floor. Educating staff and customers on products. Ensuring ID checks are happening, checking for sign of intoxication. Using Cova Software and Chase/Merrco sales Terminals to process transactions. Using Dutchie supported by Shopify to process pick-up orders. Using OnFleet to run deliveries during pandemic. Scheduling using 7Shifts and WhenIwork Authorizing payroll with ADP workforce now. Receiving orders from OCS, Humble and Fume, HBI, Greenlane, etc. Liaising with Cannabis Sales Representatives. Recruiting, hiring, coaching, and terminating staff. Developing leaders for new store in Ontario. Creating guides to aid in firm processes. Applying for credits with OCS for faulty products and short shippments Reducing loss and overall shrink. Implementing recruitment events and staff outings. Monitoring labour percentages and meeting targets.

Front Store Manager

• Jun 2017 - May 2019

Managing the human, physical and financial resources of the front store and ensuring that store objectives are achieved. Interfacing with other departments to ensure achievement of store objectives. Providing leadership and guidance to store staff in exceptional customer service.

Assistant Front Store Manager

• Mar 2014 - Jun 2017

• Customer Experience Lead: -Responsible for Shoppers Drug Mart community investment programs -leading fundraising initiatives for annual Tree of Life program -Meeting financial targets and participating in Montreal Walk to End Women’s Cancer • Management Responsibilities: -Recognition of daily tasks to be completed and delegation of tasks and ensuring smooth processes within the store • Human Resource Duties: -Interviewing applicants, training and coordination of… Show more • Customer Experience Lead: -Responsible for Shoppers Drug Mart community investment programs -leading fundraising initiatives for annual Tree of Life program -Meeting financial targets and participating in Montreal Walk to End Women’s Cancer • Management Responsibilities: -Recognition of daily tasks to be completed and delegation of tasks and ensuring smooth processes within the store • Human Resource Duties: -Interviewing applicants, training and coordination of employees, performance management and completing probationary reviews • Inventory Management: -Extensive use of Merchandise Management System and Portable Data Terminal -Placement of orders for the front store -Occasional receiving and inventory adjustments

Store Supervisor

• May 2013 - Mar 2014

• Customer Service: -Recognizing customer concerns and resolving the issue while retaining customer -Authorizing refunds and returns -Promotion of Optimum points program to encourage loyal customer • Cashier Experience: -Counting cash registers and safe ensuring they are balanced -Completing bank deposits • Team Participation: -Working with other cashiers, merchandisers and supervisors -completing assigned tasks and coordinating with other members to get the job… Show more • Customer Service: -Recognizing customer concerns and resolving the issue while retaining customer -Authorizing refunds and returns -Promotion of Optimum points program to encourage loyal customer • Cashier Experience: -Counting cash registers and safe ensuring they are balanced -Completing bank deposits • Team Participation: -Working with other cashiers, merchandisers and supervisors -completing assigned tasks and coordinating with other members to get the job done

Cashier

• Feb 2013 - May 2013