Experience

Automotive Transformation Group

• United Kingdom
• Technology, Information and Media
• 200 - 300 Employee

• Academy Asset Manager

  • Jul 2021 - Present



Autofutura

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Retail Services Account Manager

  • Jun 2018 - Jul 2021



ASE Global

• United Kingdom
• Automotive
• 1 - 100 Employee

• Product Specialist

  • Nov 2016 - Apr 2018

  • Primary contact for customer base providing effective account management. • Integral role in the launch of digital product to the UK and international markets. Seen as the product expert within the company and customer base. • Responsible for all internal product training including heads of international offices. • Conducts training and product presentations in a variety of situations including: face to face, classroom, seminars and remotely. • Uses data to identify those customers who are not maximising product usage and offers bespoke solutions to reengage. • Shares best practice externally and internally to maximise customer satisfaction. • Creates and implements all training materials and plans.



Auto Trader UK

• Software Development
• 700 & Above Employee

• Digital Retail Partner

  • Sep 2000 - Nov 2016

  • Fostered and maintained a close relationship with the customer base acting as a Digital Partner to assist customers in maximising their revenue through effective use of the product. • Conducted in depth business conversations with customers in relation to improving the profitability of their dealership. • Maintained expert knowledge of all products. • Delivered high quality training experiences in a variety of situations ranging from one to one demonstration through to large group seminars ensuring they were fully engaged with their chosen products. • Responsible for the in-house learning needs of a wide variety of staff from new starters to management. • Responsible for presenting to and training diverse audiences from sole traders to large multi franchise dealerships. • Reviewed and assessed effectiveness of training sessions and analysed customer data to identify gaps in knowledge and recommended quality improvements in order to enhance the customer experience to stop the risk of churn. • Utilised training opportunities to present best practice to maximise customer experience. • Proven ability to manage customer feedback and act upon this to build positive customer experiences. • Managed a large region incorporating the North West, North Wales, West Yorkshire and the Midlands.