Luke Arathoon
Enterprise Customer Success Manager at Criteria Corp- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I’ve had the privilege of working with Luke in a creative capacity, and his ability to come up with innovative solutions is second to none. And beyond that, he also displays that rare mix of creative ability with leadership: he can come up with a great plan, and inspire others to put their shoulders to the wheel and give it their all. Sadly, I don’t work with Luke anymore, but I’d jump at the opportunity if it presented itself. He’s an asset to any team he serves on.
Phil Evans
Luke combines high level strategic insight with a high energy ground game, making him the ideal combination of planning and action. When I worked alongside him as a Senior Regional Marketing Manager, Luke became known for his high level strategic planning skills, with an astute grasp of data and demographics. He was able to take these skills and put them into action, growing market share in his communities and increasing product affinity. Diligence and action are Luke’s trademarks!
LinkedIn User
I’ve had the privilege of working with Luke in a creative capacity, and his ability to come up with innovative solutions is second to none. And beyond that, he also displays that rare mix of creative ability with leadership: he can come up with a great plan, and inspire others to put their shoulders to the wheel and give it their all. Sadly, I don’t work with Luke anymore, but I’d jump at the opportunity if it presented itself. He’s an asset to any team he serves on.
Phil Evans
Luke combines high level strategic insight with a high energy ground game, making him the ideal combination of planning and action. When I worked alongside him as a Senior Regional Marketing Manager, Luke became known for his high level strategic planning skills, with an astute grasp of data and demographics. He was able to take these skills and put them into action, growing market share in his communities and increasing product affinity. Diligence and action are Luke’s trademarks!
LinkedIn User
I’ve had the privilege of working with Luke in a creative capacity, and his ability to come up with innovative solutions is second to none. And beyond that, he also displays that rare mix of creative ability with leadership: he can come up with a great plan, and inspire others to put their shoulders to the wheel and give it their all. Sadly, I don’t work with Luke anymore, but I’d jump at the opportunity if it presented itself. He’s an asset to any team he serves on.
Phil Evans
Luke combines high level strategic insight with a high energy ground game, making him the ideal combination of planning and action. When I worked alongside him as a Senior Regional Marketing Manager, Luke became known for his high level strategic planning skills, with an astute grasp of data and demographics. He was able to take these skills and put them into action, growing market share in his communities and increasing product affinity. Diligence and action are Luke’s trademarks!
LinkedIn User
I’ve had the privilege of working with Luke in a creative capacity, and his ability to come up with innovative solutions is second to none. And beyond that, he also displays that rare mix of creative ability with leadership: he can come up with a great plan, and inspire others to put their shoulders to the wheel and give it their all. Sadly, I don’t work with Luke anymore, but I’d jump at the opportunity if it presented itself. He’s an asset to any team he serves on.
Phil Evans
Luke combines high level strategic insight with a high energy ground game, making him the ideal combination of planning and action. When I worked alongside him as a Senior Regional Marketing Manager, Luke became known for his high level strategic planning skills, with an astute grasp of data and demographics. He was able to take these skills and put them into action, growing market share in his communities and increasing product affinity. Diligence and action are Luke’s trademarks!
Credentials
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Project Initiation: Starting a Successful Project
GoogleJul, 2021- Nov, 2024 -
Project Planning: Putting it all together
GoogleJul, 2021- Nov, 2024 -
Foundations of Project Management
GoogleJun, 2021- Nov, 2024 -
SQL Essential Training
LinkedInMar, 2021- Nov, 2024 -
Word for Mac Essential Training (Office 365/Microsoft 365)
LinkedInMar, 2021- Nov, 2024 -
International Certificate of Origin Accredited Staff
noneApr, 2016- Nov, 2024
Experience
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Criteria Corp
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United States
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Software Development
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100 - 200 Employee
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Enterprise Customer Success Manager
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Aug 2023 - Present
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Customer Success Manager
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Jan 2022 - Aug 2023
Criteria is a talent success company. We help organizations make objective, evidence-based talent decisions that both reduce bias and drive better outcomes for their teams. Criteria was founded in 2006 as one of the first SaaS solutions to provide assessments to the market. Through scientifically designed assessments, video interviewing and talent management tools, we help organizations achieve results across their entire talent pipeline.
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Career Contacts
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Consultant
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2021 - 2022
As a Management consultant, I consult on a project-by-project basis through Career Contacts, to manage their project fulfillment needs and that of their clients, including but not limited to marketing and sales initiatives, professional training, and content writing. As a Management consultant, I consult on a project-by-project basis through Career Contacts, to manage their project fulfillment needs and that of their clients, including but not limited to marketing and sales initiatives, professional training, and content writing.
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TELUS
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Canada
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Telecommunications
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700 & Above Employee
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Senior Regional Market Manager - Telus PureFibre (Consumer & Business Solutions)
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Mar 2018 - Jul 2020
Delivered a $65 million capital investment project in Fibre Optics Responsible for Consumer and business growth strategy for products such as TV, Internet, mobility, managed cloud and hosted VoIP solutions Built collaborative relationships with cross-functional and cross-divisional teams. Managed daily workflow, working autonomously. Provided mentoring, coaching and support to the regional team to ensure successful execution of events, including Brand Ambassadors & Sales Representatives at on-site activations. Supported TELUS vendors execute Brownfield fiber-optic build objectives. Provided weekly reporting on community metrics using reporting software such as TABLEAU and DOMO. Accountable for creating and executing quarterly business plans and presenting them to the leadership team. Provided strategic recommendations on gap closure initiatives, secure alignment, and budget. Maintained a strong relationship with municipal and community influencers – i.e. Delta City Council and the Delta Chamber of Commerce. Responsible for developing and marketing plans for the South Asian & multicultural market segments. Supported the Local Network Deployment Manager (LNDM) and serve as primary point of contact for customer relation and escalation issues in Delta related to the PureFibre build. Maintained a strong interlock with TELUS build partner relations (LTS, TAG). Maintained a strong relationship with D2D and Mall & Events Sales Teams (TAG, LTS, and Canada Prime). Responsible for program management support for TELUS Community Investment. Leveraged overarching marketing campaigns and develop new & creative ideas. Show less
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Surrey Board of Trade
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Canada
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Civic and Social Organizations
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1 - 100 Employee
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Business Development and International Trade Coordinator
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Feb 2016 - Mar 2018
As the Business and International Trade Coordinator, my role was to manage the International Trade and Business Center where I grew our sponsorship funding by 50% raising $100k annuallyEngaged and enhanced relationships with International partners and grew partnerships by 50%; including but not limited to, Consulates, Embassies, Trade Commissioners, and other domestic & foreign partners i.e. banks, law, and accounting firms to create global connections for local businesses.
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Business Development Coordinator
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Jun 2015 - Feb 2016
Built database of sponsors for Business Resource CentreApproached potentials sponsors and closed sponsorship offersWorked with clients who sponsored the Business Centre to market and promote their businessesDeveloped new services to offer through the Centre for business ownersGrew current offerings and added to overall revenue with innovative solutions
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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SAMSUNG Brand Sales Representative
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Mar 2013 - Dec 2016
As a SAMSUNG Brand Representative, I produced sales across consumer product lines TV, SmartPhones, tablets, etc. I was regionally recognized in 2013 for annual sales record of $36K over 4 days CONTRACT POSITION WITH MOSAIC MARKETING N. AMERICA As a SAMSUNG Brand Representative, I produced sales across consumer product lines TV, SmartPhones, tablets, etc. I was regionally recognized in 2013 for annual sales record of $36K over 4 days CONTRACT POSITION WITH MOSAIC MARKETING N. AMERICA
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Wide Loyal Lighting
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Richmond, British Columbia, Canada
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B2B Sales Representative
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Aug 2014 - Jun 2015
As a B2B sales representative, I increased B2B sales and exceeded my quota by 50%, subsequently recognized as top sales in 2014, working directly with SMB market As a B2B sales representative, I increased B2B sales and exceeded my quota by 50%, subsequently recognized as top sales in 2014, working directly with SMB market
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Wynford Realty Group Ltd.
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Canada
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1 - 100 Employee
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Building Manager
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Apr 2011 - Mar 2013
Managed day-to-day operations of a 230 unit residential building, including but not limited to mechanical, electrical, and other residential concerns. Managed day-to-day operations of a 230 unit residential building, including but not limited to mechanical, electrical, and other residential concerns.
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Kwantlen Student Association
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Canada
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Non-profit Organization Management
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1 - 100 Employee
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Program Coordinator
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Sep 2009 - Apr 2011
Co-created and developed first ever volunteer program at Kwantlen Student Association As the volunteer program coordinator, communicated by writing blog's and newsletters on org. websiteConstantly updating and adding material to volunteer websiteCoordinated design and look of volunteer website Communicated with volunteers weekly via email, telephone and in-person Reports submitted bi-weekly to Council, Board of Directors and Student Services Manager Developed and implemented training packagesLiaised with community organizations to build partnerships for volunteers to participate inCreated, and developed relationships with external organizations that led to the successful and First in university history Trade expo for VolunteersGathered funding for volunteer program through communication and petitioning to University, Board and Provincial government grants Show less
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International Students Liaison
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Jan 2009 - Dec 2009
Elected Member of Student Council. Advocated on behalf of international students in the university, specifically to assist them in gaining opportunities that were unavailable or buried under red tape. Planned and Implemented launch of Volunteer program, and transitioned to Coordinator role when term was officially over
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Education
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Kwantlen Polytechnic University
Bachelor of Arts - BA, History with a Minor in Anthropology -
Kwantlen Polytechnic University
Completed 2 years towards a Bachelor of Business Administration with a Focus in Marketing
Community
