Luke Giles

Quality Assurance Support Engineer at Crucial Learning
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, Utah, United States, US
Languages
  • Korean Limited working proficiency
  • English Native or bilingual proficiency

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5.0

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Colby Boyce

I worked closely with Luke in multiple teams where he showed his leadership and communication skills. Luke is able to easily communicate his ideas in order to solve problems and reach goals.

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Credentials

  • CompTIA Project+ Certification
    CompTIA
    Aug, 2023
    - Nov, 2024
  • Crucial Conversations for Mastering Dialogue
    Crucial Learning
    Jul, 2023
    - Nov, 2024
  • Getting Things Done
    Crucial Learning
    Apr, 2023
    - Nov, 2024
  • Back End Development and APIs
    freeCodeCamp
    Aug, 2022
    - Nov, 2024
  • Web Programming & Development
    Mountainland Technical College
    Apr, 2021
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon Web Services (AWS)
    Sep, 2023
    - Nov, 2024

Experience

  • Crucial Learning
    • United States
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Quality Assurance Support Engineer
      • Apr 2023 - Present

  • Younique Products
    • United States
    • Retail Health and Personal Care Products
    • 700 & Above Employee
    • Software Quality Engineer
      • Apr 2021 - Apr 2023

      Oversaw the manual/automated testing of new features or bug fixes for the logistics team. Created new and maintained existing automated regression tests for the warehouse management system using Cypress.io. Managed the releases of code for all major repositories department wide using AWS CodePipeline.

    • Software Quality Engineer Intern
      • Jan 2021 - Apr 2021

      Implemented ReportPortal.io to track all the test runs each automation member does. Setup automated test report email to send to managers daily. Shadowed various teams and gained experience in the companies code base/resources.

  • doTERRA International LLC
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Senior Agent
      • Oct 2020 - Apr 2021

      Took inbound calls from other agents to assist them with difficult situations and make exceptions they couldn’t do themselves

    • Member Service Representative
      • Apr 2020 - Oct 2020

    • Korean Marketing Coordinator
      • Feb 2020 - Apr 2020

    • Member Services Representative
      • Sep 2019 - Feb 2020

Education

  • Western Governors University
    Bachelor's degree, Software Engineering
    2023 - 2024
  • Utah Tech University
    Bachelor of Applied Science - BASc, Information Technology
    2022 - 2023
  • Utah Valley University
    Associate of Science - AS, General Studies
    2020 - 2022
  • Mountainland Technical College
    Technical Degree, Web Development
    2020 - 2020
  • Mountainland Technical College
    Introduction to Programming
    2019 - 2019
  • Westlake High School
    High School Diploma
    2014 - 2017

Community

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