Experience

The Lensbury Resort

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Director

  • Nov 2022 - Present



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Director of Operations

  • Sep 2021 - Nov 2022

• Food Beverage Manager

  • Aug 2017 - Nov 2022

  Leading Team of 60 in a large and diverse F&B operations across 4 outlets. Creating inspired, fair, motivating and empowering working environment for Team Members with clear vision and succession planning.Setting SMART objectives for HOD's, providing support and mentoring in order to achieve results.Delivering on financial objectives, producing accurate forecast and commercial F&B strategy including marketing PR and social media.Leading the change within the offering, service and profitability.Managing high profile events, from social to large corporate events over 800 delegates.Experience dealing with USA, UK, Asia and GCC Markets from the F&B perspective and supporting business development.Developing menus in line with current trends and positioning of the outlets. Making sure Brand Standards are maintained across all outlets, maintaining aspects of Health & Safety, Finance and HR.Deputizing in the absence of the Director of Operations. ACHIEVEMENTS:Developing and positioning new Cocktail Bar & Terrace and Restaurant concepts across multiple hotels (3) within the "Ability UK&I" ownership. Exceeding on profitability results by driving cost control measures. Increased Employee Satisfaction metrics.Shortlisted as F&B Hilton Team of The Year in UK&I. Show less

• Food and Beverage Manager

  • Mar 2017 - Jul 2017

  Schpoons&Forx. Celebrity Restaurant by Matt Tebbutt.Pre-opening of this flagship Hilton hotel and creating new, sustainable and local C&E offer for meetings and large banquets. Setting up hotel F&B operations including 3 outlets, strategy, structure and recruitment. Implementing all F&B systems and controls including Health&Safety, Finance, SOPs, food cost and beverage cost measures.Leading Team of 50 across 3 destination outlets.Opening and managing additional outlets - local Craft Bar and Ice Skate Bar. Planning and delivering world class events and English Premier League Football F&B delivery.Leading the transition from managed to franchised hotel ownership model. Deputizing during the absence of the Director of Operations.ACHIEVEMENTS:Awarded as Best Social Media Hilton Destination Bar in UK&I.Exceeded on financial and quality results, partially by opening additional outlets.Representing Bournemouth during Dorset Food Festival. Show less

• Conference Banqueting Manager

  • Sep 2015 - Mar 2017

  PRE OPENING TEAM



The Stuard Hotel Derby

• Deputy General Manager

  • Apr 2015 - Sep 2015



Whitbread

• Operations Manager

  • Oct 2014 - Apr 2015



Radisson Blu East Midlands Airport

• Radisson Blu East Midlands Airport

• M&E Operations Manager

  • Oct 2013 - Oct 2014

  o To ensure smooth running of Meetings and Events in the large Conference Centre; o To recognize and develop talent within my Team. o To inspire Team to deliver fantastic results both in quality and financial; o To maintain budget by controlling all aspects of operating costs and increasing sales; o To Develop and Lead Conference and Banqueting Team to high, 4* standards; o To ensure delivery of the trainings and supporting The Team to face new challenges and exceed on expectations. o To Lead The Team to execute large corporate meetings and evening dining. o To take responsibility of the Health and Safety of the Conference Centre for the Guests and Employees Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Mar 2011 - Oct 2013

  o To coach and inspire F&B Team to deliver great quality results;o To manage day to day running of the Restaurant including Breakfast, Lunch and Dinner services as well as Room Service.o To deliver on budgeted financial returns by: managing cost, mainly payroll but also supporting Head Chef maintaining budgeted cost of food, finding new sales opportunities and increasing average spend.o To forecast revenues for all F&B Outlets and plan flexible working rota based on the expected returns. o To ensure delivery of the trainings and supporting F&B Team to face new challenges and exceed on expectations.o To address all matters of the Team Performance by One to One meetings, coaching, recognizing, planning personal development and analysing performance during annual and mid-year reviews but also addressing and improving poor performance in line with company HR policies.o To recruit and develop new Members of the Team supporting and mentoring them during on-boarding process.o To encourage Team to provide consistency of high service and take ownership of the service recovery by driving as a Team for the same quality results and celebrating successes. o To act as Duty Manager looking after smooth running of all hotel operations and FLS;o To plan and run Weddings and Special Events including Christmas Parties and private dining.o To look after all Health and Safety aspects of every day operations and ensuring all Teams are aware of the risks and trained how to prevent it.o To work alongside with other Departments discussing challenges and finding solutions including Front of House, Kitchen, Admin and Sales. Show less

• Night Duty Manager

  • Mar 2008 - Mar 2011

  to deliver smooth and efficient running of the hotel at night (being only one manager on duty);o to provide satisfaction of all guests needs (including bar service, room service, food preparation);o to ensure the Night Audit function is completed to fulfil all statistical reports required for the hotel;o to managing and motivating Night’s Team;o to ensure that all staff within Night’s Department are adequately trained and developed in line with company policy;o to be responsible for the Recruitment and Selection of Night Team and for managing any Employee Relations issues with the support of the Human Resources Department;o to direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery;o to deliver First Aid to the guests and staff if needed;o to work closely with Front of the House Manager and helping with running of Reception Department;o To perform financial accounting for the restaurant, the bar and the reception upon completion of the shift; Show less

• F&B Assistant

  • Feb 2007 - Feb 2008

  o Preparations of the bar and bar area ready for serviceo Service to customers (both at the bar and in the restaurant)o Ensuring correct charges are made and payment receivedo Control of liquor stocko Follow correct health & safety procedures to ensure welfare of both staff and customerso To be fully aware of the content, preparation and presentation of all wine list and bar menu items.o To maximise saleso To promote the company and its services generally Show less