Network Security Engineer

• Dec 2020 - Present

Network Systems Engineer

• Jul 2018 - Dec 2020

Managing complex networks across major New Zealand companies that involves design, implementation, and maintenance.Configuring and maintaining a number of devices relevant to the industry standards such as Cisco, Cisco Meraki, VMware, NetApp, Nimsoft, Commvault, HP, IBMAdministration of a number of operating systems such as Windows - all editions, Linux - Red Hat, CentOS, UbuntuHands-on the latest cloud technologies such as Azure and AWSMigrating of composite networks between data centers, for example, VPN's, routing protocols, re-subnettingUpgrading devices to the latest firmware or IOS on Cisco UCS, switches, routers, firewalls, ESXi servers

Networks & Systems Engineer / Project Coordinator

• Apr 2016 - Jun 2018

Responsible for project requirements, implementation and operational support, aligning with teams and stakeholders on expectations and deliverables and provides periodic reports for annnual analysis of projects.Part of design and planning of network security and management solutions for client projects, which comprise of firewall, IPS, IDS and access control server.Manages and monitors clients’ IT systems and infastructures, advising them on needed hardware and software system upgradesMaintains the computer network that includes Windows Server 2012 R2 and Linux Servers, analysing server problems, setting up storage infrastructure, and performs configuration backups and disaster recovery operations.Provides second and third level helpdesk support for the network, hardware, and software through virtual desktop support and on-site troubleshooting in line with business SLA.Configures and sets up user accounts from end to end, providing support on the Microsoft Outlook Platform, provides permissions and passwords, and resolves issues.Provides end-to-end call management IT support requests through logging tickets; makes certain that the tickets or calls were responded to within the required time frame to meet the SLAs.Supports hardware and software within LAN/WAN environments such as switches, routers, and general network troubleshooting; and installs, configures, tests, and maintains operating systems, application software, and system management tools.Key Achievements:Successful management of four major clients, exceeding client expectation and maintaining a healthy and rewarding relationship.Promoted to Systems Engineer after starting career as a Level 3 Service Desk Support Engineer.Awarded with an incentive trip to Queenstown for performance and excellence at work.Helped the organisation aquire better pricing and improved business relations and processes through passing of CISCO exams.

IT Technician

• Aug 2008 - Apr 2016

Responsible for overall IT requirements, such as networks, computer hardware, backend support and maintenance of devices, monitoring and evaluating all aspects for performance, usability, reliability and efficiency.Planned and designed LANs, VoIP and wireless networks, ensuring deployment for all specs such as routers, switches, call manager, WAN-accelerator, firewall and other hardware with support client.Coordinated with vendors, users, and IT personnel to enhance and improve existing technology, putting forward IT solutions to executive management to continued efficiencies and effectivity in the workplace.Configured user accounts and email; provided permissions and passwords to allow access to network resources and FTP server.Ensured support in each line of business network, voice and wireless needs, ensuring maintenance of company end devices, database and a wide range of software.Designed rules, procedures, and organisation in formerly unstructured IT operations to gain control, security, improved functionality, and greater efficiency; implemented VoIP telephony to ensure business cost savings.Installed, configured, and administered computer hardware, wide range of software, systems, networks, printers, and scanners and provided virtual desktop support and troubleshooting to the users wherever necessary.Monitored systems, software, and network security as well as implemented countermeasures to reduce the risk management by application of security policies.Trained employees on basic troubleshooting and quick resolution of system and network issues.ssues.Key Achievements:Realised business cost savings and improved efficiency for implementation of VoIP telphony on all remote sites, application of new technology and proper maintences of company devices.Introduced interactive Smart Technology across multiple business sites that improved staff efficiency and collaboration.