Experience

INVO CALL

• Poland
• Telecommunications
• 1 - 100 Employee

• Head of Call Center Sales

  • Jan 2022 - Present



BPO International

• Poland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations Manager

  • Jun 2016 - Jun 2022

  Supervision and development of the sales projectManaging team of managers resposible for sales Managing the castomer service processExecution of orders for an external customerReporting to the operations directorMaximizing profits on a sales projectCooperatoion with other departments: logistics, HR, marketing Supervision and development of the sales projectManaging team of managers resposible for sales Managing the castomer service processExecution of orders for an external customerReporting to the operations directorMaximizing profits on a sales projectCooperatoion with other departments: logistics, HR, marketing



BPO POLAND Sp. z o.o.

• TEAM LEADER OF CROATIAN/SERBIAN/SLOVENIAN MARKET

  • May 2014 - May 2016

  Team Management of twenty sales consultants on Croatian Serbian and Slovenian market;Coordination of orders fulfilment flowing to data base;Analysis of current situation, results for each business line and taking decisions appropriate to set goals;Coordination of products test;Quantitative and qualitative orders monitoring on each business line;Motivating and mentoring subordinates in order to attain its objectives and the level of efficiency;Helping with training, coaching and development;Responsibility for hiring and development of subordinate employees;Responsibility for the preparation of market reports and presentations for the operations manager and other departments in company;Cooperation with business partners in Croatia, Serbia and Slovenia.

• SUPERVISOR OF CROATIAN TEAM

  • Jul 2013 - May 2014

  Coordination of Croatian team tasks; Coordination the flow of information between departments in company;Customer service for Croatian customerSupervise the execution of orders and paymentsSetting the prices and confirmation the shipping dates