Experience

Magniflex Włoskie Materace

• Poland
• Health, Wellness & Fitness
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2019 - Present

  Implementation of the company's strategy in the field of customer service departments, delivery and logistics. Supervision over finance and accounting department. Analysis of financial results, verification of compliance with the budget plan.Management support in sales and marketing.

• Deputy Project Manager

  • Feb 2019 - Present

  Laying structure for company business in Poland, designing budget road map, logistics and warehouse. Setting principles of cooperation and selection of subcontractors. ERP / CRM system implementation. Back office deparment launch.



Netia

• Telecommunications
• 700 & Above Employee

• Manager for Team running Outsourcing Projects

  • Feb 2018 - Apr 2019

  Up-keeping current projects profit margin. Optimizations regarding subordinated teams assigned tasks in regard to set KPI. Implementing and monitoring entrusted budget. Responsibilities regarding clients relations. New projects profitability countercheck.

• Sr Manager for Business Customer Support

  • Sep 2016 - Jan 2018

  Ensuring customer care teams in Unit B2B are able to run customer support processes after data migration of a new company acquisition. Oversite over part of tasks regarding outsourcing projects.

• Manager for Business Customer Support

  • Apr 2014 - Aug 2016

  Leading customer support processes for SME clients in Unit B2B during company subdivision. Providing support for key clients handling operations. Automatization of report and analysis processed relevant to the Unit B2B. Ensuring key skills progression of team members.

• Business Centre Customer Care Manager

  • Nov 2013 - Mar 2014

  Driving customer support processes for SME and SOHO clients. Achievement of sales targets. Direct supervision over subordinate team, setting clear objectives and reviewing regularly to ensure relevant capabilities, customer supports standards and sales skills are in place for each team member. Executing and providing reports off given tasks.